Service Delivery Administrator

Supporting the smooth day-to-day operations of the Media & TEL Planning & Production Service Delivery team. The creation and maintenance of course material and assessment production schedules, tracking progress and liaising with designers and other stakeholders.

Job Responsibilities:

Planning & Scheduling

• Creation and maintenance of material and assessment production schedules.
• Monitoring and recording progress on departmental deadlines for programme delivery and project work.
• Escalating late deadlines to the Head of Production Operations.

Communication & Support

• Communication of production deadlines to designers and other relevant stakeholders.
• Prompting and chasing designers or other stakeholders about upcoming deadlines.
• Providing relevant instructions, training and support to designers or other stakeholders.

Administration

• Cross-referencing materials supplied by designers against checklists.
• Proof reading of assessments when required.
• Support and help maintain central admin systems, compliance, process and procedures for the Media & TEL team.

Delivery of Results

• To consistently support the delivery a quality output of programmes and projects.
• To incorporate critical feedback into future Service Delivery administration.
• Make best use of skills and resources within the group to deliver all tasks.

Qualifications:

• Completed Bachelor's Degree of any course
• Experience in a similar role, preferably in an educational or media organization.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and learning management systems (LMS).
• Flexibility to adapt to changing priorities and deadlines.
• Meticulous attention to detail to ensure accuracy in all tasks.

Work Arrangement:

• Onsite work until you successfully passed 3rd month performance review then will transition to hybrid (2x a month)
• Work Location: Robinsons Zeta Tower, C5 Road, Ugong Norte, Quezon City. Office is near IPI Pasig and Tiendesitas. Office is accessible from Eastwood, C5 Road, Ortigas CBD, and Rizal areas.
• Internet speed must be above 15 mbps upload and download speed
• Work Schedule, 4pm to 1am (Monday to Friday)