Student Hub Advisor - German Bilingual

BRING CLARITY, CARE, AND BILINGUAL EXPERTISE TO STUDENT SUPPORT!

Take ownership of student enquiries in German and English, coordinating solutions and delivering outstanding service that helps students succeed.

Guiding, Uplifting, and Soaring in a #GreatPlaceToWork:

• Health & Security: HMO (up to 2 dependents) + Life Insurance

• Growth & Development: Training Programs & Learning Opportunities

• Work-Life Balance: 30 PTOs, Leave Conversion

• Family Support: Parental & Maternity Benefits

• Additional Perks: Transportation, Internet, Clothing, Laundry & Rice Allowances

• Hybrid Arrangement: 4 months onsite, then once a week RTO after 3rd-month review

• Work Schedule: Monday to Friday, from 3 PM to 12 AM PH time in Bridgetowne, QC

READY TO SUPPORT STUDENTS IN TWO LANGUAGES? HERE'S WHAT IT TAKES:

• Strong proficiency in both German and English (written and verbal)

• 3+ years of experience in Customer Service, Student Services, Helpdesk, Shared Services, or Support Operations

• Excellent interpersonal and communication skills

• Strong empathy and problem-solving approach when handling student concerns

• Ability to manage multiple enquiries while maintaining accuracy and service quality

• Experience working with ticketing systems, CRM tools, or support platforms is an advantage

• Detail-oriented with strong organizational and time management skills

• Comfortable working in a fast-paced and multicultural environment

DAY IN A LIFE OF A STUDENT HUB ADVISOR

(GERMAN BILINGUAL EDITION!)

• Provide excellent and effective support to students through ticket queries while meeting the 48-hour SLA

• Respond to a wide range of student enquiries via ticketing systems, email, and virtual communication platforms

• Identify student concerns and provide accurate guidance, resolutions, or referrals to the appropriate campus support services

• Maintain updated knowledge of campus resources, student support services, and academic processes

• Support Leave of Absence processing and Visa Check protocols

• Assist with enrolment and audit-related activities during peak periods

• Ensure accurate documentation and timely follow-through of student concerns

• Deliver a positive student experience through empathy, professionalism, and problem-solving

GUS Education PH: Empowered by knowledge, guided by heart.

A certified Great Place to Work company, we guide with purpose, uplift through holistic support, and soar by empowering those who empower education. As a strategic partner, we turn every challenge into a chance to thrive as one through a culture of excellence and collaboration.

Big careers start with big learning; and yours could start here.

If you're ready to gain international exposure, expand your expertise, and grow with a team that supports your success, we'd love to hear from you. Apply now!

By submitting your application, you consent to GUS Education PH processing your personal information for recruitment and employment purposes in accordance with applicable data privacy regulations. We are committed to handling all applicant information with the utmost confidentiality and data privacy standards.

Please note that all applications are routed through our Applicant Tracking System and are reviewed by our recruitment team. Due to the volume of applications we receive, processing times may vary, but every application is carefully considered.