Q200347: Customer Service Representative (Retail & Fashion)

To be a passionate individual to deliver personalized and memorable experiences for customers. Customers will rely on this agent to answer questions, address their concerns, and help them with a product or service.

Salary Range: PHP 30,000 - PHP 40,000

Work Set-Up: Work onsite | Mon-Fri | Night Shift 

Benefits:

• Leave Benefits: 5 Sick Leaves + 10 Vacation Leaves
• Allowances: Rice, Clothing/Uniform, Medical, and Meal Allowance
• Healthcare: HMO with 1 free dependent
• Parental Support: Maternity Paid-Leave (105 days), Paternity Paid-Leave (7 days)
• Government Contributions: SSS, PhilHealth, and Pag-IBIG

Responsibilities:

• Answer all incoming calls, emails, and social media inquiries, and make outgoing calls promptly.
• Assist customers with their requests, orders, and inquiries and create sample request/s forms when requested.
• Comprehend product information sheets and relay them to customers in simple terms.
• Develop and establish working relationships with customers by pre-selling, promoting products, and suggesting fashion trends.
• Processes orders, prepares correspondence and fulfills customer needs to ensure customer satisfaction.
• Provide customer service that meets or exceeds customer needs

Requirements:

• 3-5 years of experience in Customer Service or a similar role.
• Ability to think creatively and use initiative to work independently.
• Basic computer knowledge and typing skills.
• Excellent time management and problem-solving skills.
• Experienced in retail specifically in fashion brands.
• Extremely organized and has a strong ability to work on multiple tasks simultaneously.
• Must be able to follow set procedures including the ability to read scripts verbatim.
• Must be friendly, outgoing, and have a conversational tone of voice.
• Must have a clear speaking voice and be able to communicate well over the phone.
• People focused, work well as part of a team with great collaboration.

Our Location:
Unit 1E, Philexcel Annex, Clark Freeport, Mabalacat, 2003 Pampanga

Who we are:
Guerilla Staffing Solutions is a family-owned business with roots in both Australia and the Philippines. Our vision is to create enduring employment opportunities for our team members, and we are dedicated to fostering a positive, inclusive, and respectful work environment. We prioritize open communication, trust, and mutual respect among our staff and clients. We carefully partner with clients who value kindness and inclusivity in their treatment of employees, irrespective of their geographical location.