Healthcare Assistant acts as an extension of healthcare providers medical back-office team by providing Record Keeping, Customer Service, Billing and Accounting and EMR Management. Perform administrative tasks for healthcare practitioners. You will ensure smooth functioning of a Healthcare Practice by improving productivity and profitability in private practices, clinics, hospitals, and other healthcare facilities. Works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider, patient, and medical establishment are met.

Salary Range: 30,000 - 40,000
Shift Time: Nightshift, 09:00 PM to 05:00 AM (US) 

Job Responsibilities

• Verifies patient information by interviewing patients, recording medical history, and confirming purpose of visit.
• Secures patient information and maintains patient confidence by completing and safeguarding medical records, securing diagnostic and procedure coding, and keeping patient information confidential.
• Counsels patients by transmitting physician's orders.
• Manage Contact Centre operations – Inbound and Outbound Calls, Email and Chat.
• Appointment Scheduling – Manage Appointments, rescheduling and cancellations.
• EMR Management – Obtaining medical history, ensuring EMR is always up to date. Edit and Modify as needed.
• Verifying the healthcare insurance coverage and eligibility

Skills & Qualifications

• 3 years cumulative BPO experience in a healthcare information management account OR bedside clinical experience in a hospital / clinical setting OR any combination of both
• Must have at least 2 years' experience working in a team in a healthcare information management account
• Requires strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
• Bachelor's in science nursing, MedTech or Allied Medical Courses is an advantage
• You possess good Healthcare knowledge, you have the ability to manage direct communication with clients, and a strong understanding of medical terminologies.
• Experience in EMR (Electronic Medical Records) systems is an advantage.
  

The Location:
Unit 1E, Philexcel Business Park Annex, (turn right before Sapangbato Gate) Clark Freeport Zone, 2023, Philippines.

Who we are:
Guerilla Staffing Solutions is an Australian-Filipino family-owned business. We have a vision for our employees to gain long term employment opportunities with us. We are passionate about building a positive, inclusive and respectful workplace for all. We want our staff and clients to work in an environment where there is open communication, trust and respect amongst one another. We are vigilant in partnering with clients who will treat their staff with kindness and make them feel like they are a part of their company, regardless of them being offshore.