GCM0001 - Outbound Customer Service

Salary Range: PHP 35,000 - PHP 50,000
Work Arrangement: Onsite | 4-days a week (Tue-Fri) | Nightshift (8pm-6am)

The Benefits:

• Leave Benefits: 5 Sick Leaves + 10 Vacation Leaves
• Monthly Allowances: PHP 3,000
• Bonus System: Performance-based incentives, with the potential to earn up to PHP 25,000 annually.
• Healthcare: HMO with 1 free dependent
• Parental Support: Maternity/Paternity Paid-Leave
• Government Contributions: SSS, PhilHealth, and Pag-IBIG

The Responsibilities:

• Assist potential clients during onboarding and initial registration.
  
• Serve as the primary contact for centres, addressing queries and complaints via email and phone.
• Foster positive relationships with centre contacts through regular communication.
• Maintain accurate records of client interactions in the CRM system.
• Collaborate with other departments to ensure a seamless customer experience.
• Perform additional duties to support business operations as needed.
• Uphold and promote the organization's values.

The Requirements:

• Excellent verbal and written communication skills.
  
• Strong organizational and prioritization abilities.
• Deadline-driven with a commitment to outstanding customer service.
• Problem-solving skills with the ability to respond to customer needs.
• Familiarity with regulated environments and commitment to compliance.
• Comfortable adhering to standard operating procedures.

The Location:
Unit 1E, Philexcel Annex, Clark Freeport Zone, 2023 Pampanga, Philippines.

Who we are:
Guerilla Staffing Solutions is an Australian-Filipino family-owned business. We have a vision for our employees to gain long term employment opportunities with us. We are passionate about building a positive, inclusive and respectful workplace for all. We want our staff and clients to work in an environment where there is open communication, trust and respect amongst one another. We are vigilant in partnering with clients who will treat their staff with kindness and make them feel like they are a part of their company, regardless of them being offshore.