Account Manager (Night Shift)

We are seeking proactive and passionate candidates who excel in communication and are dedicated to our products and clients. Account Managers will serve as the primary point of contact for clients, building long-lasting, mutually beneficial relationships while striving to identify products that best meet their needs. Additionally, they will support internal departments by gathering information such as sales leads and testimonials, assisting with client data and complaint analysis, and identifying industry trends.

Salary Range: PHP 30,000 - PHP 60,000

The Work Set-Up: Work onsite | 4 days work per week | 8pm - 5am

The Benefits:

• Monthly Allowance PHP 3,000
• HMO (+1 free dependent)
• 13th Month Pay
• 15-Days Annual Leave
• Maternity, Paternity & Solo Parent Leave
  
• Government Contributions (SSS, PhilHealth, and Pag-IBIG)
• Annual Medical Health Check-Up
• Staff's Milestone Celebration
• Weekly & Monthly Company Events
• ... and more

The Responsibilities:

• Assist potential clients during onboarding and initial registration.
  
• Serve as the primary contact for centres, addressing queries and complaints via email and phone.
• Foster positive relationships with centre contacts through regular communication.
• Maintain accurate records of client interactions in the CRM system.
• Collaborate with other departments to ensure a seamless customer experience.
• Perform additional duties to support business operations as needed.
• Uphold and promote the organization's values.

The Requirements:

• Excellent verbal and written communication skills.
  
• Strong organizational and prioritization abilities.
• Deadline-driven with a commitment to outstanding customer service.
• Problem-solving skills with the ability to respond to customer needs.
• Familiarity with regulated environments and commitment to compliance.
• Comfortable adhering to standard operating procedures.

The Location:
Unit 1E, Philexcel Annex, Clark Freeport Zone, 2023, Pampanga, Philippines.

Who we are:
Guerilla Staffing Solutions is an Australian-Filipino family-owned business. We have a vision for our employees to gain long term employment opportunities with us. We are passionate about building a positive, inclusive and respectful workplace for all. We want our staff and clients to work in an environment where there is open communication, trust and respect amongst one another. We are vigilant in partnering with clients who will treat their staff with kindness and make them feel like they are a part of their company, regardless of them being offshore.