We are seeking an Customer Service Representative to handle customer enquiries, process orders, and support the team. The ideal candidate is reliable, communicates clearly, and can work independently.

Benefits:

• Leave Benefits: 5 Sick Leaves + 10 Vacation Leaves
• Allowances: Rice, Clothing/Uniform, Medical, and Meal Allowance
• Healthcare: HMO with 1 free dependent
• Parental Support: Paid Maternity and Paternity Leave
• Government Contributions: SSS, PhilHealth, and Pag-IBIG

Responsibilities:

• Respond to customer enquiries via email
• Process Quotes and Invoices With the Reports.
• Update Pipedrive CRM and NetSuite
• Maintain accurate customer records.
• Escalate issues when required.
• Coordinate with the local team to resolve customer concerns.
• Meet quality and service standards.
• Ability to transcribe voice notes (WhatsApp) to text and input into Pipedrive (CRM System).
  
  

KPIs:

• Response Time: Email/chat replies within X hours.
• Accuracy: 98% data entry accuracy.
• Customer Satisfaction
• Productivity and Attendance

Requirements:

• Strong English communication skills.
• Customer service experience preferred.
• Good time management and attention to detail.
• Ability to work remotely with minimal supervision.
• Experience with CRM and Data Entry
• Professional, patient, and customer focused.
• Reliable, organised, and proactive
  

Our Location: Unit 1E, Philexcel Annex, Clark Freeport, Mabalacat, 2003 Pampanga

Who we are:
Guerilla Staffing Solutions is a family-owned business with roots in both Australia and the Philippines. Our vision is to create enduring employment opportunities for our team members, and we are dedicated to fostering a positive, inclusive, and respectful work environment. We prioritize open communication, trust, and mutual respect among our staff and clients. We carefully partner with clients who value kindness and inclusivity in their treatment of employees, irrespective of their geographical location.