Q201596: Service & Sales Coordinator (SimPro)
Job Description:
Join Guerilla Staffing Solutions as a Service & Sales Coordinator [SimPro] supporting our client’s business. You will connect customers, the client’s office team, and field technicians by coordinating jobs, maintaining accurate records, and handling daily administration.
Salary Range: PHP 35,000 - PHP 60,000
Work Set-up: Onsite | Monday to Friday (6AM - 3PM PHT)
Responsibilities
- Schedule and assign service and sales jobs in SimPRO, coordinating technician calendars, appointments, and priorities to keep the daily run sheet efficient and free of scheduling conflicts.
- Create, update, and close job cards, process completed jobs, and maintain accurate job statuses and notes in real time.
- Prepare and process quotes and invoices, and raise and receipt purchase orders for stock and parts.
- Monitor accounts payable and receivable, follow up on outstanding invoices, and prepare sales, pay, and cash journals to support basic bookkeeping.
- Respond promptly and professionally to customer enquiries by phone and email.
- Coordinate meetings and prepare correspondence, documents, memos, and reports.
- Maintain accurate job files, vendor files, and other operational records.
- Take meeting minutes and provide general administrative support to our client’s team.
Requirements
- Related experience supporting a field-service or trades business with mobile technicians, such as compressed air, HVAC, refrigeration, electrical, plumbing, mechanical, or a similar industry.
- Hands-on experience using SimPRO.
- Strong spoken English and confidence handling customer enquiries by phone.
- Strong written English and confidence communicating directly with customers by email.
- Excellent organisation and time management skills, with the ability to manage competing priorities.
- Strong attention to detail.
- Solid administrative skills.
- Solid bookkeeping skills, including invoicing, accounts payable and receivable, and purchase orders.
Benefits:
At Guerilla, we support your wellbeing, celebrate your milestones, and help you feel part of the team.
- HMO with One Free Dependent — Eligible employees receive health coverage for themselves and one dependent at no additional cost.
- 15 Annual Leave Credits — Enjoy 10 vacation leaves and 5 sick leaves to rest, recharge, and attend to personal needs.
- Government Benefits and 13th Month Pay — Receive SSS, PhilHealth, and Pag-IBIG contributions, plus 13th month pay.
- Additional Leave Support — Access applicable calamity, maternity, paternity, bereavement, solo parent, and Magna Carta leave when you need it.
- Overtime, Holiday, and Night Differential Pay — Receive applicable additional pay for overtime, holiday work, night shifts, and other premium work periods.
- Birthday Gifts and Service Recognition — Celebrate your birthday and career milestones through gifts, work anniversary celebrations, and long-service awards.
- Recognition for Your Contributions — Be appreciated for quality work, teamwork, initiative, and contributions that make a difference.
- Team Activities, Wellness, and Discounts — Enjoy team meals, team building, our company year-end party, company celebrations, wellness activities, and discounts from selected partner hotels, restaurants, and more.
Benefits and employee programs are subject to applicable eligibility and company policies.
Our Location: Unit 1E, Philexcel Annex, Clark Freeport, Pampanga, Philippines
Who We Are: Guerilla Staffing Solutions is a family-owned company with teams in Australia and the Philippines. We build long-term careers in a respectful, supportive, and inclusive workplace.
Required Skills:
Reports Calendars Memos Administrative Support Overtime BASIC Support Enquiries Access Accounts Payable HVAC Plumbing Bookkeeping Participation Compliance Purchase Orders Tax Invoicing Travel Cash Attention To Detail Records Administration Scheduling Email Business Time Management English Training Sales Management