Senior Customer Success Manager - Telecoms - Japan

We are hiring - Senior Customer Success Manager - Telecoms (Technical)

We're looking for a Senior Customer Success Manager to join our client in Tokyo within the telecom industry. This role involves engaging with key stakeholders, driving business outcomes, and ensuring the success of our customers and end users.

Key Responsibilities:

- Find the right balance between customer expectations and internal capabilities

- Be the primary point of contact for customer commitments regarding Engineering and Operate

- Analyze feedback and drive solutions for a better customer experience

- Participate in tech discussions on topics like 5G, APIs, and Integrations

- Collaborate with internal teams and customer stakeholders

Requirements:

- Degree in Technology

- Proficiency in Japanese and English

- Passion for communications, engineering, and operations

If you're passionate about data-driven conversations and putting the customer at the center of your work, we'd like to hear from you! #CustomerSuccess #Telecoms #Tokyo #Hiring