German Customer Service Representative

Job Title: German Customer Service Representative

Contract Details: Full-time, Professional Services Contract

Job Summary:

We are seeking a highly motivated and customer-oriented individual to join our team as a German Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients in both German and English. Your main goal will be to ensure our customers are satisfied with our services and to build long-lasting relationships with them.

Key Responsibilities:

- Respond to customer inquiries and concerns in a timely and professional manner

- Provide accurate and efficient information to customers regarding our services, products, and policies

- Handle and resolve customer complaints and escalate issues when necessary

- Maintain a high level of product and service knowledge to effectively assist customers

- Communicate with customers through various channels such as phone, email, and chat

- Collaborate with other team members to ensure customer satisfaction and maintain a positive work environment

- Meet and exceed performance targets and goals set by the company

- Continuously identify opportunities for process improvement and provide feedback to management

Qualifications:

- Minimum of 1-2 years of experience in customer service or a related field

- Excellent communication and interpersonal skills

- Strong problem-solving and decision-making abilities

- Ability to work in a fast-paced and dynamic environment

- Proficient in using Microsoft Office and other computer applications

- Fluent in English and German (Native or near-native)

- Availability to work Central Europe time, including weekends and holidays if required.

- Previous experience in the BPO industry is a plus

Benefits:

- Competitive salary

- Full-time, remote position

- Opportunity for growth and advancement within the company

- Training and support from experienced professionals

- Fun and dynamic work environment

If you are a driven and enthusiastic individual with a passion for customer service, we want to hear from you! Join our team at Grupo Noa International and help us connect businesses with the world.

Technical Requirements:

1. Minimum 8GB RAM

2. Minimum 6th gen processor (i3 8GB RAM) (i5 4GB RAM) (i7 4GB RAM) / Ryzen 3000 series or newer

3. 10MB Download and 5MB Upload Speed

4. Must have USB Headsets

5. Must have a LAN Cable connection

Schedule available: Monday-Friday: 9:00 AM - 5:00 PM Central European Time (CET)

Join our dynamic and growing team at Grupo Noa International and contribute to our organization's success by finding the right talent to help us achieve our goals.

*** IMPORTANT NOTICE ***

• The interview must be held from the location you will be working from and the equipment you will be using. If you pass the interview, then our IT department will need to do a PC check. Your interview will be held through a video call, so please wear business attire.