Customer Service and Administrative Support Specialist

Customer Service and Administrative Support Specialist

About Us
GrowthExpertz is a fast-growing firm specializing in providing recruitment, marketing, and coaching solutions tailored for startups. Our team of experts is dedicated to helping businesses scale efficiently by offering a transparent, data-driven approach to their needs. We strive to foster a dynamic work culture that promotes growth, collaboration, and success for all team members.

About the Role
We are partnering with one of our clients, a leading global company in the Surgical Instrument industry, to hire a Customer Service and Administrative Support Specialist. This role is essential in ensuring smooth customer interactions and efficient office operations. You will act as the first point of contact for customers, addressing inquiries, processing orders, and providing administrative support to various departments.

The ideal candidate has exceptional organizational skills, a customer-focused mindset, and a knack for problem-solving. In this position, you will interact with customers across phone, email, and chat channels, and provide support to internal teams to maintain accurate records and seamless communication. Proficiency in tools like CRM systems, Excel, and Outlook is key to thriving in this role.

Key Responsibilities

• Provide professional and timely customer service via phone, email, and chat.
• Address customer inquiries about product availability, pricing, and order status.
• Process purchase orders and manage follow-up details, including tracking numbers, lead times, and delivery dates.
• Resolve customer complaints by identifying solutions and following up to ensure satisfaction.
• Collaborate with internal teams to ensure customer needs are met and escalate issues as necessary.
• Maintain accurate and up-to-date customer records using Excel, CRM, and other software.
• Support administrative processes, including data entry, reporting, and cross-department communication.

Required Skills

• Proven experience in customer service or administrative support roles.
• Proficiency with CRM systems, Slack, Outlook, Excel, and other office tools.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to handle a multi-line phone system and manage inquiries professionally.
• Strong problem-solving abilities and a proactive mindset.

Experience

• High school diploma or equivalent 
• Office and data entry experience 
• Proficiency in Microsoft Office (Outlook, Excel, Word)

Work Environment
This is an in-office role, though occasional remote work arrangements may be accommodated. Working alongside your peers in the office provides an ideal environment for learning and growth.

Compensation & Benefits

• Pay: $16.00 - $20.00 per hour
• Benefits include:
  • 401(k) with matching
  • Dental and health insurance
  • Vision insurance
  • PTO (Paid time off)
  • On-the-job training

Schedule

• 8-hour shift, Monday to Friday

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