Account Holder

Job Title: Account Holder - Home Maintenance

Job Overview:

As an account holder for a home maintenance company located in the United States of America, you will play a crucial role in overseeing the end-to-end process of maintaining and repairing homes for customers holding policies with home insurance companies. This multifaceted role involves managing a team of technicians, coordinating service requests, and ensuring seamless communication between the insurance company, technicians, and customers. Your responsibilities will encompass routing, scheduling, diagnosis submission, parts ordering, billing, and payroll management.

Key Responsibilities:

• Manage and maintain the online account dedicated to home maintenance, ensuring all activities are aligned with the insurance company's standards and policies.
• Develop a deep understanding of the insurance company's requirements and expectations for home maintenance services.
• Efficiently route and schedule service requests based on technician availability, and customer preferences.
• Act as the primary point of contact for customers, addressing inquiries, and ensuring a high level of customer satisfaction.
• Collaborate with technicians to submit accurate and timely diagnoses of home maintenance issues.
• Coordinate the timely procurement of necessary parts and materials required for maintenance and repairs.
• Generate and submit accurate billing statements for services rendered, ensuring compliance with insurance company billing protocols.
• Collaborate with the finance department to address any billing discrepancies and ensure timely payment processing.
• Compile and submit payroll sheets.

Requirements:

• Fluency in English and an American accent is a must
• Strong organizational and multitasking abilities.
  
• Excellent communication and interpersonal skills.
  
• Ability to work collaboratively in a fast-paced environment.
• Ability to work with a team of coworkers.

NB:

• This is not a work from home job, working from the office is mandatory.
• Office time varies for each account holder depending on the time zone of the state the account is for.
• Salary ranges between $800 and $1200.
• 3 months probation period.