Cashier

Groupworx is seeking a full-time Cashier for our Richards Bay, KZN, South Africa location. 

Position Overview: The Cashier is responsible for accurately processing customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area. This role requires strong attention to detail, good communication skills, and the ability to handle cash and electronic payments.

Key Responsibilities:

1. Transaction Processing: Scan and process items accurately, apply discounts or promotions as required, and handle cash, credit, or electronic payment transactions.
2. Customer Service: Greet customers, answer inquiries, and provide assistance in a friendly and professional manner. Resolve customer complaints or issues and escalate when necessary.
3. Cash Handling: Count and verify cash at the beginning and end of each shift, maintain an accurate cash drawer, and follow proper cash handling procedures.
4. Product Knowledge: Stay informed about product details, prices, and promotions to provide accurate information to customers.
5. Checkout Area Maintenance: Keep the checkout area clean, organized, and free from clutter. Ensure adequate supplies, such as bags and receipt paper, are available at all times.
6. Accuracy: Ensure that all transactions, discounts, and prices are processed accurately, minimizing errors and discrepancies.
7. Security: Follow security measures to prevent theft, fraud, and other potential risks. Report any suspicious activities to a supervisor or security personnel.
8. Compliance: Adhere to company policies and procedures, including those related to cash handling, safety, and sanitation.
9. Team Collaboration: Collaborate with other cashiers, sales associates, and store staff to ensure a smooth and efficient checkout process.
10. Training: Participate in training sessions to stay updated on new products, technologies, and procedures.

Critical Competencies:

1. Attention to Detail: Accurately process transactions and ensure that prices, discounts, and quantities are correct.
2. Customer Focus: Provide excellent customer service by addressing customer needs, inquiries, and concerns promptly and courteously.
3. Numerical Ability: Proficiently handle cash, perform calculations, and maintain a balanced cash drawer.
4. Communication Skills: Effectively communicate with customers and team members, conveying information clearly and professionally.
5. Stress Management: Handle a fast-paced environment, long periods of standing, and difficult customer interactions with patience and composure.

Essential Competencies:

1. Cash Handling Experience: Prior experience handling cash and processing transactions in a retail or customer service setting.
2. Basic Math Skills: Ability to perform calculations quickly and accurately.
3. Technology Proficiency: Familiarity with point-of-sale (POS) systems and electronic payment terminals.
4. Integrity: Maintain high ethical standards and handle confidential customer information with discretion.
5. Adaptability: Flexibility to work different shifts, including evenings, weekends, and holidays, based on business needs.
6. Team Player: Willingness to collaborate with colleagues and contribute to a positive team environment.
7. Physical Stamina: Ability to stand for extended periods and lift/move items of moderate weight.

Richards Bay, KZN, South Africa

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