Job Openings Center Operations Manager - Banha

About the job Center Operations Manager - Banha

JOB DESCRIPTION

  • The Center Operations Manager (OM) has the overall accountability on the technical operations within the Donation Center (DC) that include the full donation process from registration to post-donation follow up thus; he is responsible to ensure that all daily operations run in accordance with the relevant policies and procedures through the implementation of competent quality control measures & staff training program, ensure the donor safety and satisfaction, optimize the whole operations related to the DC including financial, marketing, administrative, quality, personnel, systems, supplies, equipment and other infrastructure\facility-related controls as well as achieving centers KPIs and targets in coordination with the Center Manager.

    Key responsibility

  • People Management & development
    - Manage a team of Donor Center Technicians, Phlebotomists, Plasma processors, Training coordinator and supervise other center employees as delegated from CM or Plasma Operations & Medical Director.
    - Establish a work environment that foster operational excellence.
    - Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas.
    - Provide regular feedback and coaching for his\her employees.
    - Manage employees to the highest standards of ethics and integrity.
    - Develop & retain talents, through regular meetings, goal check-ins, development plans, etc.
    - Administer regular check-ins and year-end performance review & development plans, etc.
    - Assist in management of the recruiting process for direct reports.
    - Support and conduct teams trainings for direct reports.
    - Leading the periodic operational meetings.
    - Serve as subject matter expert for operational-related policies and procedures, Plasma Donation System and Plasma Payment System.
    - Provide periodic reports to CM & Plasma Operations and Medical Director about the operations performance, identified gaps and enhancement plans.
  • Operations management
    - Supervise the donation operations within the center.
    - Monitor donor recruitment and retention, ensure efficient donor flow, and implement donor retention improvement and corrective action plans.
    - Monitor net yields and implement improvement plans.
    - Perform analysis of related data to promote efficient operations.
    - Proactive operational processes enhancement and risk management.
    - Resolve related facility issues and manage inquiries for facility information.
    - Provide leadership to ensure donor retention with high customer service levels.
    - Provide strategic inputs for marketing plans and provide analytics and insights for optimization.
    - Oversees product and biohazard waste shipments: Ensures shipments meet regulatory specifications and product release requirements from the donor center; ensures accurate labeling and documentation; and, authorizes final shipment.
    - Perform a review of the documentation of unsuitable test results and the disposition of the associated results.
    - Document, investigate, and perform root cause analysis for deviations and customer complaints, specifically in how they relate to the safety of the donor and the quality of the product.
    - Performs a review of lookback information. Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position.
    - Ensure the training plan for the center staff is in place according to the business need and implemented on time by the training coordinator.

  • Quality & Compliance:
    - Ensure that the center is operating with high compliance level to company's policies, procedures and regulations.
    - Deviation management and CAPA development with timely implementation.
    - With the center manager, manage centers audit processes, help to resolve any related issues and ensure timely response and closure to audit observations.
    - Recommend changes and improvements to SOPs.
    - Work closely with the center quality team to enhance the operational compliance and ensure that the proper risk mitigation plans are in place.

  • Back up for the CM:
    - Serves as back up to the CM in absence according to pre-determined delegation and\or scope of responsibilities.
  • If the candidate is a physician, should act as back up for center physician, if not then this following section is not applicable:
    - Part of the qualification for being a certified Center Operations Manager, is the onboarding and certification on center physician role, serving as backup at any time to fulfilling the business needs:
    - Donor acceptance and deferral according to the relevant policies and procedures.
    - Observe and coach the donor center technicians and phlebotomists.
    - Donor counseling to individuals with unacceptable results,
    - Management of Donor Adverse Event Reactions and the appropriate level of care.
    - Timely review of accumulated data to confirm established donor suitability, donor safety, and process enhancement plans.
    - Recommend changes and updates to the center procedures.
    - Provide education sessions to the center medical staff as needed.
    - Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position.
    - Provide aggregated medical data and insights to the medical director that in turns help in improving the center performance.

    Academic experience required.
  • Essential:
    - B.S. degree in the medical field and health-related science (Examples includes but not limited to; Medicine, pharmacy, dentistry, sciences, nursing, etc.).

    Professional experience required.

    - Minimum 5 years of relevant experience.
    - Previous supervisory/ people management experience is essential.
    - Experience in a GxP regulated environment and Quality standards.
    - Post-Graduate Certification in Quality Assurance, preferrable.

    Computing skills

    - Proficiency in all Microsoft Office applications.

    Personal skills

    - Leadership.
    - People management skills.
    - Emotional intelligence.
    - Assertiveness & decision-making ability.
    - Resourcefulness and proactivity.
    - Strong communication skills.
    - Critical thinking and problem solving.
    - Teamwork and collaboration.
    - Professionalism and strong work ethic.
    - Excellent customer service.
    - Organized and able to manage time effectively.
    - Analytical.
    - Interpersonal skills.
    - Ability to work within a highly regulated, labor intensive, fast paced medical environment.

    Languages

    Excellent written and spoken English and Arabic.