Center Manager (Ismalia)

Job objective

The Center Manager (CM) acts as the general manager for a GEPD plasma Donation Center (DC), responsible for managing and optimizing the whole operations related to the DC including financial, marketing, administrative, regulatory, quality, personnel, systems, supplies, equipment and other infrastructure\facility-related controls.

CM has the overall accountability for the daily operations, staff-related activities, quality control, compliance with all applicable policies & regulations, optimize operational efficiency and establishes a work environment that foster operational excellence.

Environment

Internal: Quality, Operations, Medical staff, Marketing, Procurement, Finance, Facility management team, Warehouse staff and HR.

External: Donors, Health authorities, Government agencies, Patient associations, Third party providers, Medical associations, Corporates, Community-based organizations and others.

Key responsibility

People Management & Development

- Establish a work environment that foster operational excellence.

- Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas. 

- Provide regular feedback and coaching for centers employees.

- Develop & retain talents, through regular meetings, goal check-ins, development plans, etc.

- Administer regular check-ins and year-end performance review & development plans, etc.

- Assist in management of the recruiting process.

- Support and conduct teams trainings.

- Leading the periodic medical\operational meetings.

- Serve as subject matter expert for operational-related policies and procedures, Plasma Donation System and Plasma Payment System.

Operations management

 - Supervise the operations within the center.

 - Monitor donor recruitment and retention, ensure efficient donor flow, and implement donor

- retention improvement and corrective action plans.

 - Attaining donation goals with the highest level of quality and compliance.

 - Monitor net yields and implement improvement plans.

 - Perform analysis of related data to promote efficient operations.

- Proactive operational processes enhancement and risk management. 

- Oversees product and biohazard waste shipments: Ensures shipments meet regulatory specifications and product release requirements from the donor center; ensures accurate labeling and documentation; and authorizes final shipment.

- Resolve related facility issues and manage inquiries for facility information.
- Manage all aspects of financial oversight; setting annual budget and ensure center meets monthly financial targets.

- Provide leadership to ensure donor retention with high customer service levels.

- Create organizational culture and value systems which stimulate the morale and productivity.

- Operate the center and manage employees to the highest standards of ethics and integrity.

- Provide strategic planning for donor center growth.

- With the marketing team, provide strategic inputs for marketing plans, follow up on execution, provide analytics and insights for optimization.

- Provide public\institutional presentations for awareness and donor recruitment activities

- Establish partnership with relevant governmental and private entities for brand equity and donors' recruitment.

Quality & Compliance:
- Ensure that the center is operating with high compliance level to company's policies, procedures and regulations.

- Deviation management and CAPA development with timely implementation.

- Manage centers audit processes and help to resolve any related issues.

- Ensure timely response and closure to audit observations.

- Fulfills all responsibilities as defined by Egyptian Drug Authority (EDA) for Responsible Person of a plasma collection center.

- Recommend changes and improvements to SOPs.

- Work closely with the center quality team to enhance the operational compliance and ensure that the proper risk mitigation plans are in place.

Back up for Center Physician:
Part of the qualification for being a certified CM, is the onboarding and certification on center physician role, serving as backup at any time to fulfilling the business needs:

- Donor acceptance and deferral according to the relevant policies and procedures.

- Observe and coach the donor center technicians and phlebotomists.

- Donor counseling to individuals with unacceptable results.

- Management of Donor Adverse Event Reactions and the appropriate level of care.

- Timely review of accumulated data to confirm established donor suitability, donor safety, and process enhancement plans.

- Recommend changes and updates to the center procedures.

- Provide education sessions to the center medical staff as needed.

- Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position.

- Provide aggregated medical data and insights to the medical director that in turns help in improving the center performance.

Academic experience required.
Essential:

- Bachelor's degree in medicine.

- Formal Qualification in the medical field.

- Diploma/master's degree in a core branch of Medicine, Egyptian Fellowship, or MBA in a Medical Related field.

- Minimum 8 years of relevant experience

- Supervisory and people management experience for at least for at least 3 years. 

- Blood bank related experience.

- Experience in a GxP regulated environment and Quality standards. Desired: 

- Experience in cGMP.

Computing skills 

- Proficiency in all Microsoft Office applications. 

Personal skills 

- Leadership. 

- Emotional intelligence. 

- Assertiveness & decision-making ability. 

- Resourcefulness and proactivity.

- Strong communication skills.

- Critical thinking and problem solving.

- Teamwork and collaboration. 

- Professionalism and strong work ethic. 

- Excellent customer service. 

- Organized and able to manage time effectively. 

- Analytical. 

- Interpersonal skills. 

- Ability to work within a highly regulated, labor intensive, fast paced medical environment.

- Ability to plan and execute activities for the improvement of overall operations. 

Languages Excellent written and spoken English and Arabic.