3T Radiology and Research: Seeking Virtual Assistant with Superior Customer Service and Administrative Skills

This job is being posted on behalf of 3T Radiology and Research by Great Assistant. Great Assistant is a company that works with entrepreneurs to match them to assistants.

Humberto Carrion is the owner of 3T Radiology and Research, a boutique-style medical imaging center based in South Florida. The center specializes in high-quality MRI, CT, and PET imaging, including preventive whole-body scans, 3D heart mapping, and imaging for pharmaceutical research. With advanced technology and personalized care, Humberto's mission is to improve patient outcomes and drive medical innovation.

We are seeking a proactive, detail-oriented Virtual Assistant who is customer service-oriented. In this role, you will focus on providing excellent customer service, effectively prioritizing tasks, and enhancing the patient experience. The ideal candidate will align with our Core Values:

• Deliver Exceptional Care
• Foster Meaningful Relationships
• Promote Health and Vitality
• Value Time and Purpose

As our assistant, you will bring professionalism, excellent communication skills, and the ability to manage tasks in a fast-paced environment. You will play a key role in streamlining operations, providing strong organizational support, and handling administrative tasks to free up our owner's time while keeping them on task, organized, and well-supported in their daily life.

Some of your responsibilities will include:

• Managing email and text communication efficiently
• Handling high call volumes, especially during peak times (Fridays and holidays)
• Scheduling, organizing, and maintaining calendars
• Preparing meal plans or assisting with meal ordering
• Engaging and interacting with staff professionally
• Being available to handle calls and urgent matters as needed
• Learning and utilizing the EMR (Pacs System)
• Preparing schedules, completing daily tasks, and planning for the next day
• Supporting routine and administrative tasks to free up time for business priorities
• Assisting with social media tasks

In addition to the above, the ideal candidate must be/have:

• Exceptional communication skills, well-spoken in both written and verbal formats
• Proactive, takes initiative, and stays one step ahead in anticipating needs
• Confident and assertive
• Detail-oriented and highly organized
• Able to collaborate effectively while managing tasks autonomously
• Outgoing, helpful, and compassionate
• Tech-savvy and able to adapt quickly to new tools
• Strong customer service mindset
• Self-sufficient and resourceful, with the ability to problem-solve independently

You must come ready to learn the following tools:

• Google Workspace (Gmail and Google Calendar)
• EMR (Pacs System)

Position Details

• This is a remote W2 employee position
• Benefits include Medical, Dental/Vision, PTO, Sick Time, Paid Holidays, and 401(k)
• The position will be 40 hours per week
• Hours are Monday - Friday, 8:00 AM -  4:30 PM ET
• The pay rate is $25/hr. USD
• We're looking for someone to become a long-term (3+ years) team member

**Please do not contact Humberto Carrion or 3T Radiology and Research directly; doing so will disqualify your application***