Field Service Manager - Appliance Repair

Job Title: Field Service Manager, Appliance Repair

Location: San Diego, CA (Encinitas-Carlsbad-San Marcos -N. San Diego-La Jolla-Del Mar areas)

Job Description:

Are you the person techs call when they are stuck? Do you get excited when mentoring other technicians? Do you enjoy helping others? Would you like to have a part in improving the home life of families in your community.

If you value working with people you actually like, having fun while you work, and protecting your free time, this is the place for you. You'll enjoy working with our team. Oh, and did we mention no nights or weekends!

We'll also give you the ongoing training that you'll need.

Responsibilities:

As a Service Manager, you are a key component in providing excellent customer service to our customers and our team of Appliance Repair Technicians.

• Train Appliance Repair Technicians to properly diagnose and repair home appliances.
• Lead a team of Appliance Repair Technicians to achieve weekly and monthly goals.
• Serve as a resource and technical support for the team.
• Effectively communicate with the office.
• Maintain proper inventory levels.
• Schedule vehicle maintenance and ensure the best use of company resources.
• May be responsible for P&L, Marketing and Office Management.

Key Competencies:

• Exceptional Customer Service: In this role, you are the face of the company. You will model World Class customer service for the rest of the Grassroots Talent Solutions team to follow. You are there to solve appliance problems so the customer can get back to running an efficient household.
• Getting from Diagnosis to Solution: You aren't just there to explain what's wrong – you also need to help the customer understand what needs to be done so that you can resolve their issues quickly.
• Quality of Work: This role requires critical thinking skills and the ability to problem solve and lead a team. This ensures that our customers are satisfied, and the job gets fixed correctly, the first time.
• Efficiency: In order to respond to all of our customer's needs for the day, you'll need to be efficient with your time and the speed at which you can respond to the needs of both the customer and the Grassroots Talent Solutions team.
• Punctuality and Reliability: Our customers are anxiously waiting for your help! To deliver a great experience for customers and team members, you need to be available and show up on time.
• Pride in the Details: If you keep your work life organized, and value attention to detail in completing customer information and reports, you'll fit right in.
• Thirst for Knowledge: New appliances and features come out all the time, so there is a need for regular training. You aren't afraid to research new equipment and take advantage of training opportunities to expand your knowledge and skills.
• Desire to Share Knowledge and Skills: This role requires someone who truly enjoys teaching other technicians all of the skills listed above.

Requirements:

• High school diploma or equivalent
• Valid driver's license and clean driving record
• Previous experience of four years or more in appliance repair is a plus!

Benefits & Pay

• The pay range for this position is $75,000 to $150,000 per year total comp including bonus potential, depending on your experience in appliance repair. You also will have the opportunity to earn bonuses and commissions.

If you enjoy taking care of the customer, are awesome at troubleshooting, love working with a team, and love sharing that knowledge with other technicians, a career as a Service Manager could be your future!

Apply today!