CRO / Telemarketer

Qualifications:

• Bachelor's Degree in Business Administration, Communications or Marketing
• Have the ability to understand Key Performance Indicators as indicated by the company
• Able to communicate and empathize with clients
• Preferably with experience in doing outbound telemarketing
• Fluent in English, Filipino, and local dialect
• Proficient with computer applications
• Basic understanding of appointment setting; concept of follow-up
• Excellent customer service, interpersonal, and communication skills
• Results-Oriented

Job Description:

• Promotes the company through effective customer relations and goodwill activities. 
• Ensure that new vehicle sales customers are contacted a week after delivery of the unit to ensure customer satisfaction with the overall dealership experience. 
• Contact service customers for after service customers follow-up to ensure customer satisfaction with the services performed three days after the unit is released from the shop. 
• Attends to customer inquiries and concerns and acts immediately and effectively to resolve the same. 
• Assist the operating departments on issues requiring assistance and follow-up from / to the manufacturers. 
• Performs internal audits on operating departments to ensure adherence to standards set forth by the manufacturers. 
• Submits internal and external reportorial requirements on or before the set deadline. 
• Assist the Service Department in promoting and implementing a service appointment system. 
• Assist / Facilities in training conducted by the department. 
• Assist in telemarketing various promos and events. 
• Performs other duties that may be assigned as need arises.