Service Advisor - BRP

Qualifications:

• Graduate of Automotive course/Mechanical Engineering
• Knows how to process insurance claims
• Knowledge in automotive and car
• Customer service oriented
• Analytical, Excellent communication skills
• Computer Literate
• Can drive any vehicle

Job Description:

• Greeting customers and scheduling service appointments. 
• Receives endorsed unit and keys from the Customer. 
• Evaluates the Claims Documents of their expirations and validity. 
• Ensures to take photos and stencils of the as required by the Insurance Companies. 
• Prepares comprehensive Estimate of the damages based on Police Report / Affidavit or MARF.
• Sends Estimate to Parts Section for parts quotations and ensures all documents are signed to avoid delays in the purchasing of parts. 
• Follow-up and Monitors LOA or any forms of approval from the Customer or Insurance Companies. .
• Prepared RO and PO according to work scope. 
• Regularly monitors parts and repair status of the unit and gives update (with pictures) to the customers from time to time. 
• Coordinates with Superior on major issues to resolve effectively. 
• Coordinate with Insurance Companies on the request by customer for additional work. 
• To assist and secure all documents needed in the release of the vehicle. 
• To submit the required Reports by the Management. 
• Must exhibit leadership skill and honesty that motivates, build respect and to express a firm but fair attitude. 
• To perform other task that may be assigned by Superiors from time to time. 

Reports:

• Units in Shop
• Client Logs 
• Estimate Reports
• WIP 
• Insurance Logs