Service Advisor for GJ/PMS

Qualifications:

• Bachelor's Degree in Mechanical Engineering; Mechanical-related Work
• Have the ability to understand Key Performance Indicators as indicated by the company.
• Able to communicate and empathize with clients
• Basic understanding of appointment setting; concept of follow-up
• Excellent customer service, interpersonal, and communication skills
• Results-Oriented; A Drivers License is a plus

Duties & Responsibilities

• Greeting customers and scheduling service appointments
• Receives endorsed unit and keys from the Customer.
• Evaluates the Claims Documents of their expirations and validity.
• Ensures to take photos and stencils of the as required hy the Insurance Companies.
• Prepares comprehensive Estimate o f the damages based on Police Report/Affidavit o r MARF.
• Sends Estimate t o Parts Section for parts quotations and ensures all documents are signed t o avoid delays i n the
• purchasing of parts.
• Follow-up and Monitors LOA or any forms o f approval from the Customer o r Insurance Companies.
• Prepares RO and PO according t o work scope.
• Regularly monitors parts and repair status o f the unit and gives update (with pictures) to the customers from
• time t o time.
• Coordinates with Superior on major issues to resolve effectively.
• Coordinate with Insurance Companies on the request by customer for additional work.
• To assist and secure all documents needed i n the release o f the vehicle.
• To submit the required Reports by the Management.
• Must exhibit leadership skill and honesty that motivates, build respect and t o express a firm but fair attitude.
• To perform other task that may be assigned by Superiors from time t o time.
• REPORTS:
• Units in Shop
• Client Logs
• Estimate Reports
• WIP
• Insurance Logs