About the job Aftersales Supervisor - Suzuki Auto La Union
Qualifications:
- Requires at least 3 years automotive service experience as either service advisor or partsman
- Preferable with experience in doing outbound telemarketing
- Understands service process
- Fluent in English, Filipino and Local Dialect
- Proficient with computer applications
- Able to write business letter / emails
- Excellent customer service, interpersonal, and communication skills
- Results-Oriented
- Requires Drivers License
MAIN RESPONSIBILITY
Assist the Service Manager in Managing all aspects of the Service Department, achievement of set targets and improving customer satisfaction. Promotes company image.
1.0 Ensures 100 % achievement of KPI. 2.0 Analyzes potential and strategizes market penetration. 3.0 Monitors and ensures that reports and forms required from the Service Department are accurately accomplished and submitted (when necessary) on set deadlines by concerned personnel.
Vehicle Checklist Repair Order Trouble Diagnosis Worksheet Efficiency and Productivity Reports Comeback Reports QC checklist DPR KPI After-sales marketing monitoring
1.0 Studies competition and benchmarks outstanding operations policies/procedures.
2.0 Creates well-thought marketing plans and programs to increase productivity, revenues and profits.
3.0 Monitors results of implemented marketing programs to determine success/failure of the activity for future reference and to develop countermeasures.
4.0 Assists and guides subordinates to achieve KPIs.
5.0 Visits corporate accounts, insurance companies and influential clients to promote goodwill and promote Company, enhancing company image.
6.0 Monitors employees and conducts performance evaluation accurately and objectively.
7.0 Keeps oneself abreast with current technical bulletins/updates, new products and announcements from the Manufacturers.
8.0 Determines service personnel training needs and coordinates with DDMO and/or HRAD.
9.0 Conducts trainings when necessary.
10.0 Ensures proper handling/disposal of waste products and compliance with government regulations.
11.0 Maintain harmonious relationships with other departments, Manufacturers and other dealers.
12.0 Attends meetings and trainings as required by the Manufacturers and by the management.
13.0 Prepares a well-planned, well organized and sensible business plan.
14.0 Supports and implements 5S to the entire Service Department.
15.0 Exercises administrative functions such as employee discipline, provides consultation and counseling when necessary.
16.0 Observes and implements Company policies, rules and regulations and Standard Operating Procedures and ensures that same are observed by subordinates as well.
17. 0 Attendance (promptness and presence at work) is outstanding.
18.0 Performs other duties that may be assigned by the management.
19.0 Leads by example.
20.0 Understand Service / Maintenance cycle of each respective client
21.0 Be able to monitor and implement appointment policies, no show processes, and other measure to ensure meeting the service targets
22.0 Ability to use and understand various apps and technological means to make sure that clients are able to do their appointments on time.
23.0 Minimum required no. of service respondents assessing service operations.
24.0 Implement centralized contact point for warranty repairs, General Job, body repair estimates, and body repair processes. A 1:1 contact point is required per client.