Service Advisor

Qualifications:

• Bachelor's degree in Mechanical Engineering Graduate or relevant field preferred.
• Knowledgeable with Automotive Service
• Must understand Aftersales Process of Automotive Dealership
• Result-Driven
• Excellent customer service, interpersonal, and communication skills
• Results-Oriented; (Driver's license is a plus)Microsoft Office Proficiency.

Job Description:

• Checklist unit and prepare RO (Repair Order)
• Ensure Complete Documentation is prepared(Warranty Booklet, Vehicle Checklist, PMS Checklist,21 Point Checklist, Technician Notation, Quality Control Form)
• Ensure that the customers' complaints are captured and resolved promptly.
• Ensure that the business relations with the customer are maintained in the best interest of company and the clients.
• To strive and ensure that the quota set target is achieved.
• Responsible in monitoring the progress of the repairs.
• Submit all the reports needed by the manager:1.(Daily Service Advisor Report/Next Calendly Appointment Report.)2.(Updated google Drives and google sheets.)3.(Submission of WIP(Work in Progress)Report.
• Compliance on the Dealer Operating Standard and Management Processes
• Conduct a post-service survey to the customer after 3 days.
• Should comply and abide on the stated company policy
• Additional tasks as per required by superior.