Barista (MG QAve)

QUALIFICATION 

Baristas need a variety of skills to memorize drink recipes, learn how to operate equipment and provide efficient customer service. A successful Barista should possess the following skills: 

• Excellent listening and communication skills to effectively interact with coworkers and customers 
• Basic coffee knowledge, such as how to prepare common coffee beverages, although advanced knowledge, such as roasting and grinding processes, coffee bean sourcing and flavor differences, can be helpful 
• Exceptional customer service and interpersonal skills to interact in a positive manner and prevent or resolve conflicts 
• Strong teamwork abilities to work efficiently in a fast-paced and high-volume environment with other Baristas 
• Attention to detail to manage specific customer requests as well as a high-volume beverage assembly line with minimal errors 
• Time management and organizational skills to work efficiently and effectively in a high-volume workplace

JOB DESCRIPTION 

• Greeting customers in a friendly manner and taking food and drink orders 
• Preparing and serving beverages such as drip coffee, espresso-based drinks, tea and other specialty drinks 
• Preparing and serving food items such as soups, sandwiches and pastries 
• Answering customers questions about menu choices 
• Promoting and recommending menu options to customers
• Taking payment from customers
• Tracking and ordering inventory for cafe and beverage supplies, such as coffee beans, milk, napkins and cups 
• Maintaining espresso machines, grinders, coffee machines and other equipment by cleaning, troubleshooting and scheduling repairs 
• Keeping the work environment and cafe seating area clean, sanitary and organized 
• Responding to and resolving customer concerns or complaints 
• Evaluating and modifying processes to improve efficiency and quality of service 
• Attracting new customers and refining the menu