Service Admin

Qualifications:

• Must be a Bachelor's degree in Administration or equivalent
• Proven work experience as an Administrative Officer, Administrator or similar role.
• Experience in After Sales Service Department is an advantage
• With advance experience with office management software like MS Office such as MS Excel (PIVOT), MS Word, etc.
• Excellent written and verbal communication skills, must be detail oriented
• Solid knowledge of office procedures, responsible and hardworking
• Ability to work under strict deadlines, can work under pressure

Job Description:

• Prepares daily/weekly KPI reports

• Maintains an updated and organized service department file.

• Assist in implementing the day-to-day functions of Service department

• Preparing account statements for insurance, corporate and customers

• Managing accounts balances

• Follow up payments on outstanding payments, monitoring all payments and preparing Daily Billing Reports (PWC)

• Promotes company through effective customer relations and good will.

• Conducts brand new release orientation to the clients.

• Attends to customer inquiries and concerns and acts immediately and effectively to resolve the same.

• Assist the branch on issues requiring assistance and follow-up from/to the manufacturers.

• Maintains database, spreadsheets and other medium set for daily update and reporting.

• Assist the Service Dept. in promoting and implementing service appointment system.

• Maintains an accurate and efficient file of customer data.

• Assist in telemarketing for various promo and events.