Business Development Technical Supervisor

Qualifications:

• Graduate in Mechanical Engineering or similar field (board exam completion not required).
• At least 3 years of experience in Automotive Service.
• Proficient in Excel and PowerPoint, as well as other computer applications.
• Strong ability to write business letters and emails.
• Excellent customer service, interpersonal, and communication skills.
• Results-oriented with a focus on delivering timely solutions.
• Must possess a valid Drivers License.

Job Description:

• Monitor pending General Job/Warranty Repair Orders and provide an acceptable timetable for completion.
• Oversee all pending Body Repairs and ensure completion within the established timeline.
• Track all Internal Repair Orders and provide a projected timetable for the completion of repairs.
• Coordinate with Central Parts Department and Distributor Parts Department to ensure timely availability of parts and repairs.
• Make compromise decisions to ensure vehicles are released promptly, with corresponding billing processed accordingly.
• Collaborate with the Service Revenue Manager to handle meetings with non-paying or irate clients.
• Prepare revenue reports that align with released vehicles, ensuring submission of corresponding invoices and payment references.
• Work closely with Aftersales Managers, GJ Service Advisors, BP Service Advisors, and Foremen to relay important information to the Technical Manager under the supervision of the AVP.
• Perform general troubleshooting as necessary.