Warranty Officer / Service Admin for MG Britannica Service Center - Quezon Ave.

Qualifications:

• Must have a Bachelor's degree in Administration or equivalent
• Proven work experience as an Administrative Officer, Administrator, or similar role.
• Experience in the After Sales Service Department is an advantage
• With advanced experience with office management software like MS Office such as MS Excel (PIVOT), MS Word, etc.
• Excellent written and verbal communication skills, must be detail-oriented
• Solid knowledge of office procedures, responsible and hardworking
• Ability to work under strict deadlines can work under pressure

Duties & Responsibilities:

1. Managing Warranty Claims: Processing and overseeing all warranty claimssubmitted by customers or dealers. This involves verifying eligibility, evaluating the issue, and determining whether repairs, replacements, or refunds are necessary. 

2. Policy Development: Developing and implementing warranty policies and procedures that align with company standards and legal requirements. This includes updating policies as needed to improve efficiency and customer satisfaction. 

3. Quality Control: Collaborating with quality assurance teams to identify recurring product issues that lead to warranty claims. Implementing strategies to reduce warranty claims through improved product design, manufacturing processes, or customer education. 

4. Vendor Relations: Working closely with suppliers and manufacturers to resolve warranty-related issues, negotiate terms, and ensure compliance with agreements. This may involve regular meetings, audits, and performance evaluations. 

5. Customer Support: Providing support to customers regarding warranty terms, coverage, and claim status. Addressing customer inquiries and complaints related to warranties in a timely and professional manner. 

6. Data Analysis and Reporting: Analyzing warranty claim data to identify trends, patterns, and areas for improvement. Generating reports and presenting findings to management to facilitate strategic decision-making. 

7. Training and Education: Conducting training sessions for internal staff, dealers, and customers on warranty policies, procedures, and best practices. Ensuring that all stakeholders understand their roles and responsibilities regarding warranties. 

8. Legal Compliance: Staying informed about relevant laws and regulations governing warranties in different regions or countries where products are sold. Ensuring that warranty practices are compliant with legal requirements to avoid penalties or litigation.