Aftersales Supervisor - Indeed

JOB QUALIFICATIONS:

• Requires at least 3 years automotive service experience as either service advisor or parts man
• Preferable with experience in doing outbound telemarketing
• Understands service process
• Fluent in English, Filipino and Local Dialect
• Proficient with computer applications and able to write business letter / emails
• Excellent customer service, interpersonal, and communication skills
• Results-Oriented
• Requires Drivers License
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JOB SUMMARY:

• Assist the Service Manager in Managing all aspects of the Service Department, achievement of set targets, and improving customer satisfaction. Promotes company image.
• Ensures 100 % achievement of KPI. Analyzes potential and strategizes market penetration. Monitors and ensures that reports and forms required from the Service Department are accurately accomplished and submitted (when necessary) on set deadlines by concerned personnel.
• Vehicle Checklist Repair Order Trouble Diagnosis Worksheet Efficiency and Productivity Reports Comeback Reports QC checklist DPR KPI After-sales marketing monitoring
• Studies competition and benchmarks outstanding operations policies/procedures.
• Creates well-thought marketing plans and programs to increase productivity, revenues, and profits.
• Monitors results of implemented marketing programs to determine success/failure of the activity for future reference and to develop countermeasures.
• Assists and guides subordinates to achieve KPIs.
• Visits corporate accounts, insurance companies, and influential clients to promote goodwill and promote Company, enhancing company image.
• Monitors employees and conducts performance evaluation accurately and objectively.
• Keeps oneself abreast with current technical bulletins/updates, new products and announcements from the Manufacturers.
• Determines service personnel training needs and coordinates with DDMO and/or HRAD.
• Attends meetings and conducts training as required by the Manufacturers and by the management.
• Ensures proper handling/disposal of waste products and compliance with government regulations