Service Advisor (BRP) for MG Congressional

Qualifications:

• Graduate of Automotive course/Mechanical Engineering
• Knows how to process insurance claims
• Knowledge of automotive and car
• Customer service oriented
• Analytical, Excellent communication skills
• Computer Literate
• Can drive any vehicle

Job Description:

• Greeting customers and scheduling service appointments 
• Receives endorsed unit and keys from the Customer. 
• Evaluates the Claims Documents of their expirations and validity. 
• Ensures to take photos and stencils of the as required by the Insurance Companies. 
• Prepares comprehensive Estimate of the damages based on Police Report/Affidavit or MARF. 
• Sends Estimate to Parts Section for parts quotations and ensures all documents are signed to avoid delaysin the purchasing of parts. 
• Follow-up and Monitors LOA or any forms of approval from the Customer or Insurance Companies. 
• Prepares RO and PO according to work scope. 
• Regularly monitors parts and repair status of the unit and gives update (with pictures) to the customers from time to time. 
• Coordinates with Superior on major issues to resolve effectively. 
• Coordinate with Insurance Companies on the request by customer for additional work. To assist and secure all documents needed in the release of the vehicle. To submit the required Reports by the Management. 
• Must exhibit leadership skill and honesty that motivates, build respect and to express a firm but fair attitude. 
• To perform other task that may be assigned by Superiors from time to time.