Customer Relations Officer

JOB QUALIFICATIONS: 

• Bachelor's Degree in Business Administration, Communications or Marketing

• Have the ability to understand Key Performance Indicators as indicated by the company

• Able to communicate and empathize with clients

• Preferably with experience in doing outbound telemarketing

• Fluent in English, Filipino and local dialect

• Proficient with computer applications

• Basic understanding of appointment setting; concept of follow up

• Excellent customer service, interpersonal and communication skills

• Results-Oriented

JOB FUNCTIONS:

• Promotes company through effective customer relations and good will.

• Conducts brand new release orientation to the clients.

• Ensures that new vehicle sales customers are contacted a week after delivery of the unit to ensure customer's satisfaction on overall dealership experience.

• Procure service appointments of clients via telephone calls and emails. Approximately 40 outbound calls per day.

• Attends to customer inquiries and concerns and acts immediately and effectively to resolve the same.

• Assist the branch on issues requiring assistance and follow-up from/to the manufacturers.

• Maintains database, spreadsheets and other medium set for daily update and reporting.

• Submits reportorial requirements on or before the set deadline.

• Assist the Service Dept. in promoting and implementing service appointment system.

• Maintains an accurate and efficient file of customer data.

• Assist in telemarketing for various promo and events.