Warranty Officer - Nissan Libis

Qualifications:

• Must have a Bachelor's degree in Administration or equivalent
• Proven work experience as an Administrative Officer, Administrator, or similar role.
• Experience in the After Sales Service Department is an advantage
• With advanced experience with office management software like MS Office such as MS Excel (PIVOT), MS Word, etc.
• Excellent written and verbal communication skills, must be detail-oriented
• Solid knowledge of office procedures, responsible and hardworking
• Ability to work under strict deadlines can work under pressure

Job Description:

• Prepares reports for the Manufacturers/company as follows but not limited to Service Manpower Update, Non-F1 Report, Open repair orders, DCS
• Prepares daily/weekly KPI reports and submits them to the Service Manager not later than 10:00 AM of the following day.
• Prepares requests for uniforms, and safety shoes, and coordinates with the Purchasing Section
• Maintains records and monitors technician training time and manpower turnover.
• Assist Body and Paint(BP) personnel in preparing reports, typing quotations, and attending to BP customers when needed.
• Maintains an updated and organized service department file.
• Promotes 5S in the work at all times.
• Process warranty approval, claims, and repair orders.
• Ensures warranty paperwork works are properly documented and processed correctly.
• Keep abreast of technical bulletins and campaigns.
• Process warranty payment and/or claims to the dealer in coordination with the accounting personnel for RO, invoices, and other documents.
• Secures cost incurred on warranty work performed by technicians.
• Ensures orderliness and cleanliness of Warranty Storage and Warranty tags.
• Accomplish Warranty Reports deadlines to distributors.
• Updates and monitors data reports as assigned by the supervisor
• Observe company policies, rules, and regulations.
• Performs other duties assigned from time to time.