Warranty Manager-GH

Core Qualifications:

1.Experience in Automotive Industry

2.2-5 years of experience in service, parts, or warranty administration roles. 3.Background as a service advisor, technician, or service manager is highly valued. 

4.Technical Knowledge Understanding of vehicle systems and diagnostics. 

5.Familiarity with manufacturer warranty guidelines and repair procedures. 6.Administrative Skills 

7.Strong attention to detail for warranty claim submissions and documentation. 8.Experience with dealership management systems (e.g., SAP). 

9.Certifications (Optional but Beneficial) 10.ASE Certification (especially in Service Consultant or Automotive Service categories). 

11.OEM-specific training/certification (e.g., from Ford, Toyota, GM, etc.). 

Education:

 -Associate degree in automotive technology, business administration, or related field is a plus. 

Soft Skills 

-Excellent communication and negotiation abilities (especially with manufacturers). 

Analytical and problem-solving skills. 

Ability to manage deadlines and handle audits. 

Desirable Extras Knowledge of warranty auditing and compliance. 

Ability to train service staff on proper documentation and procedures.

Duties & Responsibilities

1. Policy Development: Developing and updating warranty policies that align with company goals and customer needs. This includes determining warranty coverage, terms, and conditions.
2. Implementation: Ensuring that warranty policies are effectively implemented across all products or specific product lines.
3. Compliance: Ensuring compliance with industry regulations and legal requirements related to warranties.
4. Customer Support: Handling escalated warranty claims and providing support to customers regarding warranty issues. This may involve troubleshooting problems and resolving disputes.
5. Claims Management: Managing the process of warranty claims from initiation to resolution. This includes verifying claims, assessing eligibility, and approving or denying claims based on established policies.

Data Analysis: Analyzing warranty data to identify trends, product defects, or areas for improvement. This information can be used to inform product development and quality control efforts.

1. Vendor Management: Working with external vendors or service providers involved in warranty repairs or replacements.

Training and Education: Providing training to internal teams, such as customer service and sales staff, on warranty policies and procedures.

1. Reporting: Generating reports on warranty performance, including claim rates, costs, and customer satisfaction metrics. Presenting these reports to management for review and decision-making.
2. Continuous Improvement: Identifying opportunities for improving warranty processes, reducing costs, and enhancing customer satisfaction. Implementing changes as needed.
3. Quality Control: Collaborating with quality assurance teams to address recurring warranty issues and improve product reliability.
4. Documentation: Maintaining accurate records and documentation related to warranty claims, policies, and communications.
5. Budget Management: Managing the budget allocated for warranty claims and repairs, ensuring cost- effective solutions.