BRP Marketer / Coordinator

Qualifications:

• Experience: Previous experience in automotive repair, body shop operations, or a related field is preferred. 
• Technical Knowledge: Understanding of vehicle body repair processes and techniques. 
• Communication Skills: Strong verbal and written communication skills for interacting with customers and team members. 
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively. 
• Customer Service Orientation: A focus on providing excellent service to customers and addressing their concerns.

Duties & Responsibilities

• Coordination of Repair Processes: Oversee the workflow of vehicle body repairs from initial assessment to final delivery. Schedule and assign tasks to technicians based on their skills and availability. 
• Customer Interaction: Serve as the primary point of contact for customers regarding their vehicle repairs. Communicate repair status, estimated completion times, and any additional work needed. 
• Estimation and Quotes: Prepare detailed repair estimates and quotes for customers based on damage assessments. Ensure that estimates are accurate and reflect the necessary repairs. 
• Quality Control: Monitor the quality of repairs to ensure they meet industry standards and customer expectations. Conduct final inspections of repaired vehicles before they are returned to customers. 
• Collaboration with Insurance Companies: Work with insurance adjusters to facilitate claims processing and approvals for repairs. Provide necessary documentation and updates to insurance companies as required. 
• Inventory Management: Manage parts inventory and order necessary materials for repairs. Ensure that the shop has the required tools and equipment for efficient operations. 
• Documentation and Reporting: Maintain accurate records of repairs, parts used, and labor hours. Prepare reports on repair activities, efficiency, and customer satisfaction.