Customer Relations Officer - Kia Iloilo

QUALIFICATIONS:

• Bachelor's Degree in Business Administration, Communications or Marketing
• Have the ability to understand Key Performance Indicators as indicated by the company
• Able to communicate and empathize with clients
• Preferably with experience in doing outbound telemarketing
• Fluent in English, Filipino and local dialect
• Proficient with computer applications
• Basic understanding of appointment setting; concept of follow up
• Excellent customer service, interpersonal and communication skills.
• Results-Oriented

Job Description:
• Promotes company through effective customer relations and good will.
• Conducts brand new release orientation to the clients.
• Ensures that new vehicle sales customers are contacted a week after delivery of the unit to ensure customer's satisfaction on overall dealership experience.
• Procure service appointments of clients via telephone calls and emails. Approximately 40 outbound calls per day.
• Attends to customer inquiries and concerns and acts immediately and effectively to resolve the same.
• Assist the branch on issues requiring assistance and follow-up from/to the manufacturers.
• Maintains database, spreadsheets and other medium set for daily update and reporting.
• Submits reportorial requirements on or before the set deadline.
• Assist the Service Dept. in promoting and implementing service appointment system.
• Maintains an accurate and efficient file of customer data.
• Assist in telemarketing for various promo and events.