Aftersales Manager

Qualifications : 

• Registered Mechanical Engineer; or any related course. Requires at least 3 years of automotive service experience as either service advisor or parts man
• Understands service process
• Proficient with computer applications
• Able to write business letters/emails
• Excellent customer service, interpersonal, and communication skills
• Results-Oriented; Requires Drivers License
  

Job Description : 

• Growth and Profitability through target achievement and development of quality personnel. Promote company image.
• 100% achievement of KPI for after-sales (parts and service)
• Analyzes potential market and strategized market penetration.
• Ensures that reports and forms required from Service Department are accurately accomplished and submitted.
• Studies competition and benchmark outstanding operations policies/procedures.
• Creates well-thought marketing plans and programs to increase productivity, revenues, and profit.
• Determines success/failure of implemented marketing programs for future reference and to develop countermeasures.
• Assist and guides subordinates to achieve KPIs.
• Participates in performance evaluation of ALL Service and Parts personnel accurately and objectively.
• Keeps oneself abreast with current technical bulletins/updates, new products, and announcements for the manufacturers.
• Ensures proper handling/disposal of waste products in compliance with government regulations.
• Maintains harmonious relationships with other departments, distributors, and other dealers.
• Attends meetings and training are required by the Manufacturers and by the Management.
• Prepares a well-planned, well-organized, and sensible business plan.
  Exercises administrative functions such as employee discipline and provide consultation and counseling if necessary.
• Observes and implements Company policies, rules and regulations, and Standard Operating Procedures.
• Attendance (promptness and presence at work) is outstanding.
• Leads by example.