HR Manager

Were Hiring | Head of Global Recruitment & Delivery
Global | LATAM & North America Focus
GraceMark Solutions

GraceMark Solutions is a global talent delivery and workforce solutions firm supporting enterprise and MSP clients across North America, LATAM, APAC and EMEA. We operate in fast-paced, metrics-driven environments where recruitment performance directly impacts revenue and growth.

Were looking for a senior recruitment leader to build, scale, and own our global recruitment engine. This is not a people-management-only role. This is a growth and delivery leadership role.

What Youll Own

• Global recruitment performance and delivery excellence

• Recruiter productivity, velocity, and KPI execution

• MSP and enterprise delivery competitiveness

• Recruitment contribution to margin and revenue growth

What Success Looks Like

• Teams scale fast without losing quality or speed

• Recruiters consistently outperform MSP benchmarks

• Delivery becomes a competitive advantage

• KPIs are visible, predictable, and improving quarter over quarter

• GraceMark wins and expands complex MSP and enterprise accounts

Key Responsibilities

• Build and scale multi-region recruitment teams across LATAM, North America, APAC and EMEA

• Hire, develop, and retain high-performing recruiters and leaders

• Own global recruitment KPIs (time-to-submit, time-to-hire, fill rate, SLA, productivity)

• Enable delivery excellence in competitive MSP environments

• Partner with sales and account leadership on new wins and expansions

• Own ATS strategy, process standardization, and recruiter enablement

• Drive automation, tooling, and scalable delivery systems

What Were Looking For

• Strong experience in agency recruitment

• Proven experience scaling large recruitment teams

• Strong background in MSP and enterprise delivery

• High-volume and complex role recruitment expertise

• KPI-driven operator with commercial mindset

• Fluent in English (Spanish or Portuguese preferred)

• LATAM experience required