Assistant Restaurant Manager

Assistant Restaurant Manager

Position Summary:

The Assistant Restaurant Manager is responsible for ensuring the most memorable dining experience is delivered to sailors and crew by leading, training, and motivating the restaurant crew in their respective areas and any other outlets assigned to them during service.

They ensure a friendly and professional service is undertaken during the restaurant service.

Maintain complete knowledge of all menu items, cooking methods and beverage selections available in the assigned outlet.

Responsible for providing supervision, leadership, and support to all restaurant team members, helping to provide a professional and welcoming atmosphere and service to all Sailors and Crew.

Responsible for training restaurant teams on respective food/beverage menus, standards, and steps of service.

Responsible for cross training crew members in other departments to find the right fit of future teams.

Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned restaurant and/or outlet.

Regularly visits each table of their respective restaurant and/or outlet engaging with and receiving feedback regarding the food and service ensuring Sailors have the utmost satisfaction.

Ensures all restaurant team members always perform and adhere to company guidelines and policy.

Ensure that all restaurant products, equipment, and cleaning materials are used in a cost-effective manner.

Informs the Maître d on all Sailor issues, special requests, suggestions, and complaints and where possible, seek to resolve.

Assigns service stations to the service staff from the respective assigned outlet based on performance, and ability without discrimination or favouritism.

Ensures that all health rules and regulations such as USPH are maintained and adhered to and where necessary, provide training to other members of the Restaurant team.

Ensures that Sailor orders are correctly entered into the system and monitors tab for any corrections necessary.

Monitors and assists clear down routines after service and ensures the appearance and condition of all items including cutlery and tableware meet standards.

Be familiar with all cruise services/features and activations to respond to Sailor inquiries accurately.

Ensures compliance with the Company alcohol policy and notifies Restaurant Manager if Sailors/Crew are in danger of breaching.

Monitor restaurant and Crew Dining areas ensuring that all crew uphold all standards, rules, and regulations in line with USPH guidelines.

Prepare appraisals for individuals under their remit in accordance with policies.

Partakes in inspections, trainings and meetings as required by head of department.

Ensures that the set standards are kept, and staff members work according to their respective job descriptions.

Key requirements:

• Minimum age for all applicants is 21 years.
• Must have clear criminal record.
• Must not be on any chronic medication and have clear medical history.
• Minimum 2 years experience as Assistant Maître d or Head Waiter onboard a Cruise ship or 4/5-star hotel/resort or restaurant.