Head Waiter

Head Waiter

Position Summary:

Assists the Restaurant Manager in the supervision of the Restaurant personnel ensuring total guest satisfaction regarding food quality and service in accordance with company policies.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Directs, coaches, supports, supervises, and evaluates (in conjunction with the restaurant Manager) the performance of all direct reports.

2. Individual will be responsible and held accountable for the Casual Dining Area and Buffet service in general.

3. Must be thoroughly versed with the companys high food and service standards, anticipating, and fulfilling guests needs.

4. Visits every table of his/her Casual Dining area on daily basis, ensuring guests are totally satisfied with the food and service. Recognizes guests by their names and personally takes care of all special requests and VIPs Casual Dining Area

5. Notifies the Restaurant Manager of any demanding guests in the Casual Dining Area and/or Buffet related areas.

6. Ensures that the Restaurant personnel always follow company policies regarding uniforms, personal appearance, and hygiene.

7. Has Basic knowledge of wines and wine service and whenever necessary assists the Wine Sommelier with wine service.

8. Takes an active role in the training program for the Casual Dining personnel, especially with new hires, giving them the necessary guidance to successfully integrate into the team.

9. Ensures the cleaning schedule set up by the Restaurant Manager is followed by the assigned personnel and inspects his/hers section thoroughly.

10. Ensures that all personnel are knowledgeable about, and follow at all times, the United States Public Health rules and regulations.

11. Brings any disciplinary issues with the waiters/tresses Assistant waiters/tresses or Casual Dining Waiters/tresses working during breakfast and lunch in the buffet area, to the attention of the Restaurant Manager.

12. Has a thorough understanding of Time and Attendance procedures, shipboard t raining, and is familiar with the contracts and work schedule hours/week and supporting documentation.

13. Aware of, and/or acquires the necessary knowledge to comply with the ships standard operation, in order to assist guests and crew members with inquiries.

14. Attends meetings, training activities, courses and all other work-related activities as required.

15. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.

This position is responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment.

Ensures that all communication costs are kept under control.

Ensures that guests are charged for pertinent special requests and services.

Conducts workstation spot checks to ensure items are correctly stored to minimize deterioration and waste.

Monitors and manages the various assigned workstation functions.

Monitors the assignment of duties and responsibilities to his/her staff.

Observes and evaluates staff and work procedures to ensure quality standards and service are met. Makes recommendations regarding personnel actions such as new hire requests and discharges, to ensure adequate and continuous staffing. Inspects workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards.

Mentors, develops, and provides on-the-job training to his/her staff to strengthen their current performance and preparation for future advancement.

Key requirements:

Minimum age for all applicants is 21 years.

Must have clear criminal record.

Must not be on any chronic medication and have clear medical history.

Minimum of five to eight years hospitality management experience (shipboard experience preferred), or an equivalent combination of experience and education.

Bachelors degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.

Very strong management skills in a multicultural and dynamic environment.

Very strong communication, problem solving, decision making, and interpersonal skills.

Superior customer service, teambuilding and conflict resolution skills.

Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.

Strong planning, coaching, organizing, staffing, controlling, and evaluating skills.

Intermediate computer software skills required.

Possess a good understanding of basic accounting principles such as numbering flow, Debits/Credits, adjusting entries and corrections.

Ability to speak English clearly, distinctly, and cordially with guests.

Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors, and co-workers.

Ability to speak additional languages such as Spanish, French or German preferred.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception, and ability to adjust focus.

All shipboard employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds. (23 kgs)