Front Desk Manager

Front Desk Manager

Position Summary:

The Front Desk Manager assists in providing a personalized, high standard and welcoming front-desk service, 24 hours a day, 7 days a week.

Required to provide a positive first impression to every Sailor and where possible aims to recognize them by name.

Maintain positive Sailor relations at all times.

Process all Sailors at embarkation according to company standards to include check-in, collecting passports/other documents and issue boarding cards.

Keeps and maintains accurate records of discussions/correspondence with guests and communicates all complaints onboard to Sailor Services Director.

Assists in carrying out administration for the vessels Customs and Immigration clearances along with ships documentation when entering/leaving Port.

Assists in organizing the preparation and processing of all administrative requirements for guests throughout the voyage such as embarkation/disembarkation activities, preparation and completion of guests billing and settlement of accounts.

Carries out cash transactions required by Sailors including but not limited to travellers checks, currency exchange, gratuity adjustments and settlement of accounts.

Responsible for the balancing of their cash fund daily shortages are the individuals responsibility.

Receive and inventory lost and found items and maintain a log of all found items and report of lost items.

Ensure the Help Desk area is kept clean, presentable and in an orderly manner at all times.

Prepares and updates Berthing lists, Gift orders, special notes/requests, and Guest lists for premium Sailor events.

Provides information and general assistance to all guests when required.

Be familiar with all cruise services/features and activations to respond to Sailor inquiries accurately.

Attends passenger functions as required by Head of Department.

Partake in inspections, trainings and meetings as required by Head of Department.

Ensures that the set standards are kept, and staff members work according to their respective job descriptions.

Key requirements:

Minimum age for all applicants is 21 years.

Must have clear criminal record.

Must not be on any chronic medication and have clear medical history.

Excellent written and verbal English language communication skills.

Minimum 2 years experience as Receptionist/Help Desk Assistant role.

Skills in accounting and administration.

Experience of working in a quality customer service area.