Guest Services Host/ess

Guest Services Host/ess

Position Summary:

Maintain a cash float of at least $2,500.00 US; responsible for cash handling, currency exchange and balancing monies.

Take action and follow through on all Guest issues.

Responsible for computer work associated with Guest transactions.

Assist in any other areas of Guest Services, as required.

Sell internet packages to Guests.

Provide internet support for Guests including personal one-on-one assistance, assisting with personal devices connecting to Wi-Fi and recording Guest internet issues.

Provide support for Guests including personal one-on-one assistance.

Key requirements:

Minimum age for all applicants is 21 years.

Must have clear criminal record.

Must not be on any chronic medication and have clear medical history.

Excellent written and verbal communication skills.

Minimum one year front desk/guest services experience in a high volume hotel or resort (200+ rooms).

Familiarity with front office computer software and proficiency in common software such as MS Word and Excel.

Ability to work in a fast paced, multi-tasked environment.

Ability to deal with difficult Guests and handle multiple situations simultaneously.

Multi-lingual preferred.