Customer Success Manager (US Market)

goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.

We are a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language. Part of a truly global company with 800 employees worldwide, we feel a sense of purpose in our work everyday.

About The Position:

We are looking for a Customer Success Manager to help grow our North American Market.

You will build relationships with our clients and play an essential role in developing and managing ongoing partnerships to maintain a high level of customer satisfaction and loyalty.

What Youll Do:

• Partner with clients to understand their current and future training needs, challenges and identify approaches to maximize goFLUENTs impact.
• Analyze client data and conduct business reviews to drive a high level of engagement and satisfaction with the goFLUENT training solution.
• Be a growth driver, by identifying upsell opportunities.
• Collect feedback and analyze the learners experience to offer improvement opportunities and contribute to developing our digital solution.
• Develop a credible voice for digital learning best practices and provide industry insights, guidance and recommendations to optimize clients training performance.

Youll Love This Job If You:

• Are fluent or bilingual in English.
• Have a passion for Customer Success.
• Enjoy working in a fast-paced, dynamic organization and adapt easily to change.
• Are organized, methodical and able to adapt as the projects are varied.
• Have good analytical skills.
• Have outstanding written and verbal communication skills with excellent follow-up to meet customer expectations.
• Are a committed team player who values diversity and knowledge sharing in a fast, growing and respectful work environment.

Relevant experience in the Training, e-Learning, HR solutions (SaaS) industry is definitely a plus!

What We Offer:

• Dynamic, startup-like experience within the security of a fast-growing, 24-year old Swiss-based company.
• Excellent remuneration package commensurate with a high growth potential market and a ground-breaking cloud-based platform. Learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international, vibrant working environment.
• Medical insurance.
• Dental insurance
• Vacations from the first year.
• Full on-boarding and fast ramp mentoring program leading candidate to success.
• World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languages!
• Exciting team-building events.

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/

At goFLUENT Mexico you will find a great team that will support you throughout your professional development. Thanks to the great synergy that is generated, you will be in contact and meet colleagues from all over the world, feeling part of the goFLUENT history.

You will be part of a multicultural and collaborative environment in one of the most emblematic buildings in Mexico City.

Come visit us and enjoy our incredible views while meeting the whole team.

Are you ready to join this talented team? We are waiting for you!