Bilingual Operations Manager

goFLUENT is a leading provider of distance language learning solutions that combine innovative eLearning technology, live virtual classrooms, group lessons and one-on-one 24/7 interactive coaching. We have over 1000 foreign language trainers all over the world.

Globally, goFLUENT conquers bigger markets as it expands its expertise in mobile learning technologies and grows its partnerships with world-class institutions, such as the Harvard Business Review and The New York Times, for its training content.

At goFLUENT, we provide the necessary organization and communication required for a healthy and successful working environment.

Join a vibrant organization and become part of a fast-growing, multi-talented, diverse global company!

As a Bilingual Operations Manager you will play a key role in providing the necessary organization and communication required for a healthy and successful working environment.

You will be responsible for ensuring the performance and productivity of our foreign language trainers based all around the world, you will work in the Mexico office.

What you'll do:

• Manage a team of approximately 50 trainers based all around the world
• Ensure consistent and high quality lesson delivery on a mass scale.
• Ensure trainer compliance with internal KPIs
• Propose and follow up of trainer performance improvements
• Take the lead in team recruitment activities
• Oversee HR aspects of the trainer team
• Coordinate with internal teams to provide solutions if issues arise
• Conduct quarterly performance reviews of trainers

What you'll need:

• Minimum of 3-5 years of managerial experience
• Bilingual English/Spanish
• Excellent communication, leadership, and interpersonal skills
• Ability to quickly adapt to changing business needs and processes
• Ability to multitask and work under pressure
• Experience in teaching is a plus
• Experience in working in multicultural environments is a plus
• Bachelor's or College degree

What we offer:

• The opportunity to work with amazing colleagues who truly care about each other and from whom you can learn and teach.
• The opportunity to interact in a diverse company culture with colleagues from more than 20 countries.
• The experience of joining a high growth/high traction organization, working in an international, young and cheerful environment.
• Constant training and access to learning all the languages ​​offered within our platform.

Job type: Full time - Monday to Friday.

Location: Bogotá, Colombia. (Face to Face Modality)

Be a part of a workplace that encourages growth, celebrates your uniqueness, and empowers everyone with an equal voice, but it's not just a click away! We need your resume to start with!!

If you want to know more, watch our video to discover goFLUENT in the words of our own global family: https://www.gofluent.com/es-es