Customer Support Specialist (Mandarin Speaker)

We are looking for a Customer Support Specialist (Mandarin Bilingual) to join the Learning Consultant team based in Mauritius.

Someone with strong oral and written communication skills, fluent in English and native or fluent in Mandarin, spoken and written. This position is one of the most strategic at goFLUENT: in direct contact with our learners, they help them to have the best possible experience while learning with us and raise precious feedback to our trainers and to our Product and Service teams.

At goFLUENT, the Customer Service is unique. We are always ready to help our learners with empathy. We do our best to deliver every day the best experience!

Your missions will be:

• Become an expert and maintain a full understanding of our products and services. Explain it to our new learners who are starting a goFLUENT Training.
• Offer the learner the best journey possible, by understanding the expectations and being efficient in giving the solutions to concerns the learner might face.
• Reply to our learners' requests on several communication channels (phone, email, chat...)
• Ensure a smooth and efficient communication with internal teams.
• Be proactive in order to optimize our internal procedures, improve the quality of our responses and raise learner's feedback.


You'll love this job if you...

• Are outstanding at communicating, both orally and written in Mandarin.
• Have a previous successful experience in customer support.
  
• Are very empathic and able to solve complex conversations in order to give a smile to customers.
• Are very empathic and able to solve complex conversations in order to give a smile to customers.
• Are an organized, responsive, sincere and autonomous person.

What we offer:

• Young, dynamic, and global company within the security of a fast-growing, 23-year old Swiss-based company
• Experience of joining an innovative organization with an international, vibrant working environment
• Nice and modern recreational area with reading corner, video game console
• Very competitive compensation package
• Transportation and Medical Insurance (Swan)
• World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languages!
• Nice and modern recreational area with reading corner, video game consoles
• No work on weekends.
• Regular parties and free food to celebrate success all together!


Working hours:

• 11 am to 8 pm from April to October
• 12pm to 9 pm from November to March

What is goFLUENT?

goFLUENT is a world leader in distance language training. We are committed to our mission of providing an equal voice to professionals and workers around the globe by accelerating the language learning process through our hyper-personalized solutions that combine technology, content and human interaction.

goFLUENT Group is present in 18 different countries, with our Headquarters located in Switzerland. Born in 2015, goFLUENT Mauritius Ltd. has become the second largest entity in the group and has established itself as an important hub from which services are provided to our clients in Europe and the rest of the world. Thanks to its multicultural and plurilingual nature, Mauritius is a key player in goFLUENTs global strategy.

Filled with a really vibrant and energetic family vibe, its an office you'll want to call home. Stepping into this young and multicultural workplace, you'll get the chance to grow with us, make meaningful work connections and bring insight into empowering professionals worldwide.

Here is a video of #lifeatgoFLUENT Mauritius.

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/fr-fr


Are you ready to join this talented team?

#LI-Onsite