Sales Administration Associate Manager

goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.

We are a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language. We are part of a truly global company with 1000+ employees around the world.

Join us and feel a sense of purpose in your work everyday!

Responsibilities:

1. Oversee Sales Administrative Functions
Manage and enhance the daily operations of the sales administration team, ensuring seamless and efficient workflows to support organizational goals.

2. Team Leadership
Lead, mentor, and build a motivated team of Sales Administration Associates (1:6 ratio), fostering professional growth and collaboration.

3. Process Optimization
Analyze current processes, identify inefficiencies, and implement innovative strategies to streamline workflows and boost team productivity.

4. Cross-Department Collaboration
Coordinate with Sales, Finance, and Operations teams to ensure alignment on goals, processes, and overall execution.

5. Reporting and Analysis
Develop and deliver detailed reports based on key performance indicators (KPIs) and trend analysis, providing actionable insights to drive better business decisions.

6. Client Support Management
Oversee the resolution of client concerns related to sales administration, ensuring timely, professional, and effective responses to maintain high client satisfaction.

What we are looking for:

To be successful in this role, you will need:

• Experience in invoicing or accounts receivables is a plus!

• Experience in sales administration or a related role, showcasing a solid understanding of sales operations and processes is a plus!
• At least 2 years of leadership or supervisory experience, with a proven ability to manage and inspire teams to achieve their goals.
• Exceptional organizational and problem-solving abilities, with the capacity to juggle priorities and deliver results.

• Strong English communication skills, both verbal and written, to effectively collaborate and convey ideas.

• A proactive mindset, with a knack for identifying challenges early and implementing creative, effective solutions.

What we offer:

• The opportunity to work with amazing colleagues who truly care about each other and from whom you can learn and teach.

• The opportunity to interact in a diverse company culture with colleagues from more than 20 countries.

• The experience of joining a high growth/high traction organization, working in an international, young and cheerful environment.

• Constant training and access to learning all the languages ​​offered within our platform.