Operations Support Associate

About the Job:

Are you passionate about problem-solving, analyzing situations, and connecting with people? Do you enjoy working in a collaborative and innovative environment? If so, wed love for you to join our Operations Support team at goFLUENT and contribute to something truly unique!

As an Operations Support Associate, you'll engage with trainers, learners, and learning consultants from around the world. This is not a BPO role -- we focus on delivering tailored solutions and exceptional support to enhance the learning experience. In this dynamic, multicultural environment, you'll serve as the first line of support, ensuring seamless lessons and top-quality service for both trainers and learners.


What You'll Do:

• Offer the learner, and trainers worldwide the best experience possible by providing support and being efficient in giving the solutions to concern or issues that arise on our learning portal.
• Troubleshoot, diagnose, and resolve requests and issues via email, live chat, and phone.
• Monitor lessons and internal tools 24/7.
• Be an expert and ensure a smooth communication with our internal clients.
• Support our learning consultants abroad during their offline hours or in case of emergency.

What We Are Looking For:

• One previous successful experience as a Customer/Technical Support
• Bachelors/College Degree in any field
• Internet savvy and proficient in MS Excel, Google Sheets, Google Docs, and Open Office
• Process-oriented and have keen attention to detail
• Impressive analytical and problem solving skills
• Outstanding communication skills, both orally and written
• Open to work onsite and on graveyard shift in Eastwood Libis, Quezon City

What We Offer:

• Standard Benefits: Medical & dental insurance, paid vacation & sick leaves and public holidays.
• Flexible work shift with 2 hours flexible time
• Dynamic, startup-like experience within the security of a fast-growing, 20-year old Swiss-based company.
• The opportunity to learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international, vibrant working environment.
• Full on-boarding and fast ramp mentoring program leading candidate to success.
• World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languages!
• Exciting team-building events.

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/