Medical Virtual Assistant | Patient Care Specialist

Patient Care Communications Specialist | Remote | U.S. Healthcare Clinic

Work Arrangement: Remote
Hours: 30 to 35 hours per week initially
Rate: $6 USD per hour, with a performance-based increase review after 6 months
Schedule: U.S. Eastern Time coverage, with possible Saturday shift
Required Device: Mac OS device
Required Internet: Reliable high-speed wired internet connection via LAN

Job Overview

GoLean Health is hiring a Patient Care Communications Specialist to support a growing U.S.-based chiropractic healthcare clinic.

This is a patient-facing, high-volume communication role. You will serve as the first point of contact for current and prospective patients through phone calls, text messages, voicemails, emails, and scheduling support.

We are looking for someone who is warm, reliable, easy to understand, highly organized, and capable of handling patient concerns with empathy and sound judgment.

Key Responsibilities

• Answer inbound patient calls professionally and promptly
• Respond to patient texts, voicemails, emails, and fax-related messages
• Schedule new patient appointments and collect complete intake information
• Confirm, cancel, and reschedule existing patient appointments
• Prioritize new patient inquiries and referral opportunities
• Follow up on missed calls, inactive patients, and rescheduling needs
• Help convert patient inquiries into booked appointments
• Maintain accurate scheduling notes and communication records
• Coordinate with clinic staff to help protect provider schedules
• De-escalate patient concerns involving scheduling, billing confusion, or insurance questions
• Support communication workflows using Weave and MacPractice
• Follow HIPAA and patient privacy standards at all times

Qualifications

• Prior experience as a Virtual Medical Assistant, Medical Receptionist, Patient Care Coordinator, Front Desk Coordinator, or similar healthcare support professional
• Excellent spoken English with a clear and easy-to-understand accent
• Strong written communication skills for patient-facing texts and emails
• Comfortable handling high-volume phone calls in a fast-paced clinic
• Strong empathy, emotional intelligence, and practical judgment
• Detail-oriented and reliable with strong follow-through
• Able to manage calls, texts, emails, voicemails, faxes, and scheduling tasks
• Must own and work from a MacBook, iMac, or Mac mini
• Must have reliable wired internet connection through LAN
• Must be flexible with assigned shift and willing to work Saturdays if needed

Preferred Experience

• Experience supporting U.S. healthcare clinics
• Familiarity with MacPractice, Weave, Solutionreach, Podium, or similar platforms
• Experience with patient reactivation, appointment conversion, or schedule optimization
• Familiarity with chiropractic or recurring patient visit workflows

Schedule Expectations

The client will make the final schedule assignment based on clinic coverage needs and candidate strength.

Possible coverage may include:

• Opening Shift: Monday to Friday coverage beginning as early as 7:30 AM Eastern Time
• Closing / Weekend Shift: Afternoon or evening coverage, including possible Saturday hours

Candidates must be comfortable working during U.S. Eastern Time hours, including overnight schedules in the Philippines.

Why Apply?

This is an opportunity to play a key role in the patient experience of a growing healthcare clinic. Your communication, reliability, and follow-through will directly impact patient retention, new appointment bookings, and daily clinic operations.

How to Apply

Please review the full job description before applying:

Job Description:
https://tinyurl.com/JD-PCCS-ChiropracticClinic

Initial Applicant Screening Form:
https://tinyurl.com/Apply-PCCS-ChiropracticClinic

Applications are reviewed on a rolling basis. Qualified candidates are encouraged to apply as soon as possible.