Workplace Technology Delivery Lead (Permanent, Banking)

• Partner with Head of End User Services to define EUS strategy, service roadmap, innovation initiatives, and digital workplace transformation aligned with regional and global standards.
• Manage the full EUS planning lifecycle, including demand planning, budgeting, roadmap execution, portfolio governance, resource planning, and service capacity management.
• Act as the bridge between business stakeholders and IT teams, translating business needs into effective EUC solutions that improve productivity and user experience.
• Lead end-to-end delivery of major EUS programs and projects, managing scope, timelines, budgets, resources, and engagement with global teams.
• Mentor and develop EUS professionals while promoting collaboration, continuous improvement, critical thinking, and service excellence.
• Build strong partnerships with regional and global business and IT leaders, including Head Office stakeholders, ensuring alignment with enterprise strategies and standards. 
• Drive service improvement initiatives across user experience, collaboration, mobility, performance, security, and operational efficiency.
• Lead modernization and transformation of end-user environments to support APAC business growth and evolving technology needs.
• Ensure reliable EUS operations through effective risk management, compliance practices, governance alignment, and service performance improvement.
• Define and track KPIs such as availability, user satisfaction, resolution times, cost optimization, and business value delivery. Provide regular reporting to senior stakeholders.
• Collaborate with technical teams and business functions on EUC architecture, standards, project delivery, change management, and adoption of new technologies.

Requirements

• Bachelor's degree in IT, Computer Science, Engineering, or related fields.
• 10+ years of experience in IT Service Delivery, EUC, or End User Services, with strong exposure to multinational or regional IT operations and project leadership.
• Proven experience managing teams and delivering regional IT services, ideally within financial or enterprise environments.
• Strong expertise in EUC technologies including Microsoft 365, Windows endpoint management, Intune, endpoint security, zero-trust remote access solutions, and collaboration platforms such as Teams, Zoom, or WebEx.
• Relevant certifications such as PMP, ITIL, CSM, MS-900, MD-101, or similar are advantageous.
• Strong strategic thinking, problem-solving, stakeholder management, and communication skills with proven ability to deliver complex IT transformations.
• Ability to align technology services with business objectives and deliver measurable outcomes in productivity, efficiency, user satisfaction, security, and compliance.
• Comfortable working in a fast-paced environment with changing priorities, demonstrating agility, ownership, collaboration, and resilience.
  
  For more information, please visit to www.gmprecruit.com and search for Job Reference: Y6566595
  
  We regret that only shortlisted candidates will be notified.
  
  GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845