Customer Service Assistant ($4000 | East | Contract)

Responsibility

• Order Processing: Process new and changed orders within service level agreements (SLAs) using Oracle Order Management.
• Error Management: Monitor and promptly correct Oracle alerts for errors related to order imports, pricing, or shipping.
• Customer Communication: Manage incoming emails and respond to customer questions about order status, changes, pricing, schedules, and tracking information.
• Database Management: Maintain customer master setups, item cross-references, and traffic profiles within the Oracle database.
• Order Monitoring: Proactively monitor order holds and communicate any issues to customers or internal account managers.
• Issue Investigation: Identify customer order data issues, conduct preliminary investigations, and escalate complex problems to management or IT.
• Tax Compliance: Apply VAT/Resale Tax requirements to ensure tax compliance for orders in various regions.
• Returns Management: Independently process Return Merchandise Authorization (RMA) and replacement requests according to standard operating procedures (SOPs), SLAs, and Sarbanes-Oxley Act (SOX) requirements.
• Reporting & Analysis: Perform regular data reporting, analysis, and data cleanup.
• System Testing: Participate in routine and ad-hoc system-level testing for automation projects.
• Process Improvement: Actively contribute to ongoing process improvement and standardization efforts.

Requirements

• Diploma or Degree in Logistic, Supply Chain or relevant field
• 2-3 years of working experience in Order management functions
• Experience in MNC environment and accommodate different time zone

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Arcus Ang | Registration No: R1985843

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.