Senior Manager / Manager Clinical Operations

Job Description:

• Attend user engagement workshops to provide subject matter input throughout the hospital design planning process, with the aim of optimizing patient journeys and enhancing patient experience.
• Lead discussions for road-mapping development from clinical service planning, infrastructure development and resourcing planning works.
• Collaborate closely with consultants, medical planners, and internal stakeholders to develop service flow design and planning parameters aligned with the project's strategic intent.
• Facilitate workshops and coordinate meetings with stakeholders to understand project requirements, develop appropriate methodologies, technologies, and assumptions for assigned projects.
• Develop end-user briefs, operations requirements, guidelines, and work processes, organizing workshops to gather user requirements and test new models virtually and on physical prototypes.
• Prepare business cases to seek approvals for infrastructure growth and associated funding.
• Responsible for tracking, monitoring and providing updates from various work streams and planning areas to the management, escalating concerns in a timely manner.
• Prepare of periodic reports to update the Committee on the progress of the project.
• Lead implementation of the operational models in line with the development of hospital services and care models and ensure that it is in accordance with the budget and guidelines.
• Coordinate meetings, book venues, collate agenda, minutes writing and arrange for catering requirements when necessary. Maintain filing system, manually or electronically in shared drive.
• Raise procurement and payment requests as required.
• Any other projects/tasks assigned by the Reporting Officer.

Job Requirements:

• Bachelor's degree in healthcare administration, business administration, or a related field.
• At least 7 years of experience in healthcare operations. Candidates with more relevant experience may be considered for the Senior Manager's position.
• Possess exceptional interpersonal and communication skills with the ability to develop strong working relationship at various levels.
• Strong organizational and time management skills.
• Strong leadership qualities with the ability to motivate and nurture the team to meet operational goals.
• Self-directed, resourceful and self-motivated with an analytical mind and good problem-solving skills.
• Able to multi-task and work under a stressful environment.
• Proficient in MS Office applications.