Assistant Manager/Senior Assistant Manager, Service Operations (Outpatient Blood Services)

Job Responsibilities

• You will be responsible for the following:
• Manage a team of patient service associates, foster a positive and productive work environment, and ensure provision of quality service and compliance to hospital policies and procedures.
• Oversee the daily operations of the clinic, partner stakeholders to address process issues and efficiencies.
• Work closely with stakeholders such as ancillary staff, doctors, nurses, and allied health professionals to constantly identify areas of improvement, to enhance processes, and refine patient experience and satisfaction.
• Perform data collection, analysis and prepare reports and dashboard to track key performance indicators and other measures of success.
• Develop and implement business plans, to expand clinics suite of services and meet business targets.
• Responsible for annual budgeting and procurement.

Job Requirements

• Bachelors degree from a recognised institution
• At least 1 2 years of relevant experience
• Proven ability to lead employee engagement initiatives in a fast-paced and multidisciplinary environment.
• Working experience in healthcare domain, or in clinical setting, understanding basic clinical terms, medical standards and jargons would be advantageous.
• Computer literacy MS Office
• Strategic thinker with a passion for healthcare excellence and employee engagement.
• Strong collaborator who can build relationships with clinical and non-clinical stakeholders.
• Creative and innovative approach to solving communication challenges in a complex organisation.
• Ability to manage multiple priorities in a fast-paced hospital setting.
• Empathy and cultural sensitivity, ensuring inclusive communication across diverse staff groups.

Only shortlisted candidate will be notified.

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.