(Senior) Executive / Assistant Manager, Obstetrics & Gynaecology (O&G)

Primary Responsibilities and Duties

2.1.1 Operations

2.1.1.1 Manage service point operations assigned.

2.1.1.2 Primary responsibility is for daily operations of these service

points, including front counter services, administrative, and

operational matters, and partnering the Clinic/Nurse Manager and

doctors to solve system and process issues.

2.1.1.3 Work with other department managers to ensure a positive

experience for patients along the continuum of care.

2.1.1.4 Responsible for ensuring that facilities are patient-friendly, safe

and clean.

2.1.1.5 Work closely with Nursing, Operational Support Services and other

stakeholders for O&G specific ward infrastructure and/or building

improvement projects to ensure

a. adequate planning of project phases and bed closures to

minimize disruption to inpatient operations;

b. user requirements are adequately captured in project

specifications;

c. site works are carried out in compliance to hospital

standards e.g. infection control;

d. projects are completed on time and within budget.

2.1.2 Customer Service

2.1.2.1 Responsible for achieving customer satisfaction targets in

partnership with the Reporting Officer.

2.1.2.2 Responsible for devising innovative ways to continually improve

service levels.

2.1.3 Business Management

2.1.3.1 Responsible for achieving the volume and financial targets for the

clinical services assigned, and be responsible for developing and

carrying out business plans in conjunction with the clinical heads

of departments/divisions to ensure that goals are reached.

2.1.3.2 Scope of business management includes annual financial
budgeting and regular reviews with clinical heads of
departments/divisions, and development of new services.
2.1.3.3 Responsible in procuring and management of logistics needs for
business.
2.1.4 Staff Management
2.1.4.1 Manage a group of non-nursing staff providing customer services
in service points, jointly with Clinic/Nurse Manager and conduct
appraisals for these staff with inputs from the Clinic/Nurse
Manager.
2.1.4.2 Responsible for ensuring that non-nursing staff receive appropriate
induction, orientation and training so that they possess appropriate
skills and knowledge to carry out their jobs.
2.1.4.3 Responsible for staff recruitment and retention to achieve a stable,
skilled and motivated team, in partnership with the Clinic/Nurse
Manager.
2.1.5 Communication
2.1.5.1 Responsible for communication between staff and leadership of
the hospital. He/ She should ensure timely dissemination of
information, escalation of issues, recommendation and
implementation of solutions to problems.